The new Ihiji ServiceManager takes home top honors as a Software-as-a-Service tool that helps businesses launch and successfully manage recurring monthly revenue service plans
AUSTIN, TX —Oct. 28, 2015—Ihiji—the leading remote-managed services provider for the technology integration market since 2009—announced today that it has received three industry awards for its Ihiji ServiceManager, a Software-as-a-Service (SaaS) tool that made its
debut at CEDIA Expo 2015 earlier this month in Dallas. Ihiji ServiceManager is a powerful new Remote Technology management tool that allows businesses to simply and efficiently create, launch, and manage recurring monthly revenue service plans.
Recognized for its workflow- and bottom-line-enhancing benefits by judging panels comprised of independent industry professionals, Ihiji ServiceManager received a CE Pro BEST Award in the Business Solutions & Services category, a CEDIA Manufacturers Excellence Award for Best New Product, and a Technology Integrator EXC!TE Award for Excellence in Custom Integration Technologies.
“Having developed our original product—Ihiji Invision—for the CEDIA channel more than nine years ago, we are incredibly proud that our newest product—Ihiji ServiceManager— received so many awards and such high accolades at its debut event,” says Ihiji CEO Stuart Rench. “To bring home three industry awards from very well-esteemed associations and publications is high praise indeed. Now, we are looking forward to feedback from the field that helps us continue to hone and perfect Ihiji ServiceManager and to soon also couple it to Ihiji Invision, to provide the integration community the most valuable tool in their arsenal for creating recurring monthly revenue service plans and increase their profitability.”
CE Pro BEST Award winners were selected from more than 180 entries, judged by a combination of editors and technology integration professionals, and were chosen based on innovation, functionality, competitive advantages, and benefits to the installer. Technology Integrator EXCITE Award recipients were recognized by Technology Integrator magazine as products that stand out for being innovative, high-performing solutions for the custom installation professional. Winners were selected from hundreds of nominations and judged by the magazine’s venerated editorial staff. Finally, the CEDIA Manufacturers Excellence Award for Best New Product was judged by a diverse panel of home technology professionals, and selected for the innovation and value they bring to both the integrator’s business and the end-user.
The Award-Winning Ihiji ServiceManager Explained
Ihiji ServiceManager is new cloud-based software designed to help custom integrators, AV technology professionals, and home surveillance firms manage and optimize their pre- and post-install support operations, improve their overall customer care, and achieve greater profitability. In essence, Ihiji ServiceManager is a game-changer for the custom installation industry helping to manage various facets of customer service and technical support administration.
With Ihiji ServiceManager, multiple business administrators are able to set up, store, and manage customer contact information, as well as create, bill, and store information on client service contracts for every customer and site. Plus, for the technical members of the team, Ihiji ServiceManager can track technical support tickets and act as a central repository for crucial device and network documentation, installation notes, CAD designs, and site visit assessments/reports. Additionally, every member of the team can view all the information on clients and sites that it is servicing via Ihiji ServiceManager. In this way, Ihiji ServiceManager can potentially help businesses maximize customer satisfaction, as well as boost recurring monthly revenue streams by helping them better manage and sell monthly or annual service contracts.
“Ihiji ServiceManager enables business owners to improve and profitably expand their businesses while significantly reducing the operational headaches associated with running a services business. Best of all, at the end of every single month, firms utilizing it (Ihiji ServiceManager) get paid for their hard work,” adds Rench.
Interested parties are invited to learn more and sign up for Ihiji ServiceManager here.
About Ihiji
Ihjii (eye-hee-jee) provides cloud-based SaaS solutions that empower systems integrators and technology professionals to cost-effectively deliver remote network management services to their clients. These solutions not only allow for efficient management of the network and devices that make up the Internet of Things (IoT) inside the modern home and office, they also enable resellers to create a recurring revenue stream for their business by reducing or eliminating unnecessary site visits. In fact, resellers utilizing Ihiji SaaS solutions benefit from improved network performance and uptime, along with fewer service and support concerns. An award-winning global SaaS solutions provider, Ihiji is based in Austin, Texas and is privately held. To learn more, visit www.ihiji.com and follow @ihiji on Twitter. If it has an IP…Ihiji.