OneVision Brings RMR to Rep Firms Through New Managed Services Program

OneVision Resources RMR

By selling OneVision’s transformative service platform to their dealers, rep companies can generate recurring monthly revenue (RMR) of their own.

Boston, MA (July 11, 2018) OneVision Resources, provider of the home technology industry’s first and only transformative service platform, has launched an innovative new program that allows manufacturers’ reps to generate recurring monthly revenue (RMR) by providing OneVision’s comprehensive service platform to their dealers.

Like integrators, manufacturers’ reps struggle with decreasing margins on hardware and the challenge of building long-term, sustainable value for their customers. Since its launch, OneVision Resources has given home technology professionals the opportunity to generate RMR in a turnkey manner through the sale of premium service memberships, a process which is fully set up and managed by OneVision’s team of service experts. Now, OneVision’s new program brings the same turnkey recurring monthly revenue opportunity to reps. OneVision’s rep program provides a new compensation model that helps reps empower their dealers to solve the service problem, while also creating an entirely new revenue stream independent of profit margins on equipment.

Participating reps offer OneVision managed services the same way they offer products to their dealers, but continue to earn commissions each month for the service package. In addition to their current model of selling equipment, the program gives reps the opportunity to elevate the ownership experience for consumers in their local market, driving increased demand through repeat business and referrals. The program also empowers reps to help their dealers run more profitable and sustainable businesses while generating RMR for their own firms.

Rep Firms in New England and California Are Already Taking Advantage of OneVision’s New Model
OneVision’s new rep program is launching with two prestigious rep firms already in place:

Dedicated to providing solutions for its dealers and their customers, Plymouth, Mass.-based Jarmac is an ideal fit to help OneVision roll out its new managed services program. Serving New England and upstate New York for more than 30 years, Jarmac provides high-end, high-tech design services along with the highest quality brands for smart home integration. The addition of cloud-based, remote managed services rounds out Jarmac’s offerings, which include design, sales, service, and support.

Multi-award-winning Morris Tait Associates, serving home technology professionals across Southern California, will add OneVision services to its prestigious product lines, providing dealers with an easy way to ensure their customers have a seamless technology experience. Based in Mission Viejo, CA, Morris Tait has been serving the custom integration industry with high-end products since 1963.  

“We are excited to launch this program with two world-class rep firms. The value of the relationships that Peter Dyroff, Bill Grover, and their teams have built over the years with some of the industry’s best integrators is priceless. We are thrilled to work with them to provide their dealers with a turnkey solution to the service problem and to help them build their own RMR book of business,” says Brian Lawlor, Business Development at OneVision Resources.

OneVision Seeks to Expand Rep Program Nationwide
With Jarmac and Morris Tait kicking off the program in their respective regions, OneVision is looking to expand the program with more of the best manufacturers’ rep firms in the custom integration industry. As the initiative expands, it will give dealers across the nation greater access to OneVision’s transformative platform, the industry’s only turnkey and comprehensive solution to the service problem.

Adding OneVision to its offerings gives manufacturers’ reps a mechanism to help their dealers grow their business and provide a higher level of service and support to ensure a seamless technology experience for their customers.

“We are not in the business of simply selling boxes. We want to enable our dealers to run profitable, healthy businesses. That way there will be growth for both the dealer and the manufacturer. The recurring revenue makes it even more interesting from our perspective.” says Bill Grover, President of Morris Tait.

“At Jarmac, we believe deeply in the importance of ensuring our dealers are set up for success with their clients. Partnering with OneVision will help us ensure our dealers have all the tools they need to provide an exceptional service experience, ensuring happy clients and repeat business. It’s a win all around.” Peter Dyroff, President of the Jarmac Group.

OneVision is looking for rep firms who believe a service-based business model can benefit dealers and the industry as a whole. Specifically looking to expand the rep program through the Northeast, Mid-Atlantic, Southeast, Midwest, Southwest, Northwest, Southern U.S., and Northern California, OneVision is excited to hear from experienced rep firms across the U.S.

Manufacturers’ reps are invited to contact OneVision today to get started: http://onevisionresources.com/contact.

About OneVision Resources
OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, and manage their clients’ home environments seamlessly, but scale rapidly and profitably. OneVision and its growing network of partners support more than 35,000 connected homes across North America. For more information, visit www.onevisionresources.com and follow us on Facebook and LinkedIn.

For more information, visit www.onevisionresources.com.

OneVision Adds ​SnapAV ​OvrC Support to its Expanding Service Platform

Home technology professionals can now pair OneVision’s comprehensive service platform with the remote support and management features of SnapAV OvrC support to take their service operations to the next level

Boston, MA (June 2018) OneVision Resources, the leading provider of service and support solutions for home technology professionals (HTPs), announces SnapAV OvrC support, an industry-leading remote systems management (RSM) solution. Combining OneVision’s transformative service platform with the powerful support and management features of OvrC gives HTPs a turnkey solution to the service problem. HTPs using SnapAV OvrC can now join the OneVision platform to transform their service departments into profit centers while simultaneously improving company culture and elevating their client-service experience.

The Growing Challenge of Service
The growing demand for round-the-clock support is taxing today’s HTP like never before. Eroding employee morale, pressuring operating margins, and pulling resources from high-margin projects and important company initiatives, the service problem represents one of the biggest challenges faced by HTPs today. These factors have made the growth of RSM solutions one of the most important trends in the home technology channel. The remote troubleshooting and management features provided by these solutions allow HTPs to lower support costs and an improve their client experience. However, while RSM is a foundational piece of any effective service operation, the technology only reaches its maximum potential when combined with a comprehensive strategy designed to tackle every facet of the service problem. By addressing service in this holistic way, HTPs can convert service from one of their biggest challenges to one of their biggest opportunities, allowing them to differentiate their companies and create new revenue streams through the sale of premium services.  

OneVision and OvrC — an End-to-End Solution
The new partnership between OvrC and OneVision addresses this growing challenge by combining OvrC’s sophisticated troubleshooting and diagnostic tools with OneVision’s industry-leading service platform. Making this partnership possible is OvrC’s new “groups and permissions” feature set which will allow HTPs to grant access to their monitored sites to OneVision’s team of service and support experts. This access enables OneVision to leverage the full feature set of OvrC to monitor and manage client homes on the HTP’s behalf.

In addition to leveraging SnapAV OvrC to provide 24/7 monitoring and support, OneVision’s team of service experts work closely with employees throughout the company to implement a proven service playbook. With OneVision leading the development of the service department, the burden-of-service is removed for HTPs, allowing them to maintain an increased focus on their projects, sales, and other high-level operational initiatives. Combing OneVision and SnapAV OvrC provides HTPs with a path to transformational change, streamlining their service operations and providing a framework to convert new and legacy clients alike into a more profitable service delivery model.

“We know that RSM is a vital part of any effective service strategy and a key component of this industry’s future so we have watched with excitement as SnapAV has continued to invest significantly in OvrC,” says OneVision founder and CEO Joseph Kolchinsky. “We are thrilled to incorporate it into our full suite of solutions and know it will play an important role in helping us transform our partners into the Technology Managers of the future.”

OneVision’s platform tackles the service problem in its entirety with a proven operational playbook, enterprise-class software implementation, RMR marketing and subscription management, and ongoing training for everyone in the company from leadership and sales to projects and service staff. This turnkey strategy removes the burden of service, bolsters company profitability, and enhance the client experience.

“OneVision’s focus on implementing end-to-end service strategies for integrators is a perfect complement to the OvrC platform,” says Kenny Kim, SnapAV’s VP of Connected Products. “Pairing our leading support platform with OneVision’s proven service and RMR strategies is a winning recipe for integrators looking to implement a profitable and sustainable managed services model.”  

Tackle the Service Problem Head-On
Staring on Thursday, June 21, 2018, HTPs using SnapAV OvrC will be able to add OneVision users to their sites. As a OneVision partner, we could not be more excited about this new partnership with OvrC,” says Mark DiPietro, President of SoundVision, LLC. “Combining OneVision’s holistic approach to service and RMR with the OvrC ecosystem is going to have a dramatic impact on our company culture, profitability, and client experience.”

To incorporate your SnapAV OvrC deployments into a proven strategy designed to generate RMR and transform your company’s relationship with service, get in touch today by visiting onevisionresources.com/contact.

About OneVision Resources
OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their client’s home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes.

D-Tools System Integrator 2018 Delivers Enterprise-level Functionality for Commercial Integrators and Technology Managers

The latest update to System Integrator offers Change Order, Project, Catalog, and Security improvements to help integrators and technology managers improve system design accuracy and operational efficiency


CONCORD, CA — D-Tools, Inc., the worldwide leader in data-driven system integration software, announced today the availability of its newest version of the award-winning System Integrator™ (SI) software – SI 2018.

D-Tools is the most widely-used and comprehensive software solution available for estimation and budgeting, system design, and project management. Specifically designed to fulfill the diverse needs of system integrators and technology managers, System Integrator 2018 ties project workflows together into a singular, data-driven, connected process that improves operational efficiency while reducing time and costs.

Acknowledging rampant growth in primary commercial integration sectors, the enhancements to D-Tools SI 2018 accommodates the needs of growth-oriented commercial AV, IT and security integrators, as well as technology managers in higher education and other institutions.

Revised Change Order Process

Accommodating an essential component of virtually all projects, D-Tools has re-engineered its Change Order process to enable the creation of multiple and persistent Change Orders, allow users to differentiate between internal and external change orders, enhance change order tracking and accuracy, and facilitate the change order approval process.

Expanded Security Industry Support
D-Tools significantly increases its appeal to commercial security integrators by integrating all PSA vendor partner product data and pricing into the D-Tools Data Library. PSA members can now sign-in to download and update product information complete with member-specific pricing, making it easier to specify products with the most current information available.

GDPR Compliance

To comply with Europe’s General Data Protection Regulations (GDPR), D-Tools has enhanced its password rules and enforcement settings to ensure the security of customer data in accordance with the new regulations. Compliance includes forced temporary password resets, increased password strength requirements, scheduled prompts for password resets, and additional system logging for improved individual user activity tracking.

Use Tax

SI 2018 provides users the option to accommodate use tax in their catalog and project pricing. Now, taxes can be applied to the unit cost of products. Margins and markups can include or exclude use tax, providing greater pricing accuracy and flexibility for users in regions where use taxes are levied.

AutoCAD Integration

Improvements made to D-Tools’ AutoCAD integration include support for AutoCAD 2019 and the ability to assign color properties to wires and schematic blocks, making it easier to represent and follow signal flow and connections. D-Tools’ AutoCAD integration leverages the industry standard engineering platform to tie project equipment lists to drawings as part of an integrated project workflow.

Timesaving Enhancements

Project and Catalog improvements allow D-Tools users to clone products and labor items when adding accessories or items to a package, further streamlining the proposal generation process. Service Orders can also now be created for archived projects. Lastly, Mobile Quote has been enhanced to allow multiple packages to be added at once to a project.

To see how D-Tools System Integrator 2018 can deliver profound visibility, insights, sign up now for a free, personal online tour by visiting http://d-tools.com/live-demo-webinar/. A free 30-day trial of D-Tools can also be downloaded anytime at http://d-tools.com/hosted-free-trial-signup/.

About D-Tools, Inc.

D-Tools, Inc., founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software platform. The company’s flagship product, System Integrator™ (SI), is a robust solution that utilizes Autodesk® AutoCAD and Microsoft® Visio to facilitate comprehensive system design, documentation and project management. D-Tools enables residential and commercial integrators to streamline business processes and increase revenues while reducing the time and cost associated with the installation and integration of low voltage electronic systems. More than 6,000 leading companies in 87 countries currently use the award-winning D-Tools platform to reduce time, costs and to streamline the system integration process. Product updates and related information can be obtained by following D-Tools on TwitterFacebook, and LinkedIn.

Media Contacts

Tim Bigoness, D-Tools, (925) 270-4102, timb@d-tools.com

Katye (McGregor) Bennett, KMB Communications, (425) 328-8640, katye@kmbcomm.com

All products, product names, trademarks and registrations mentioned are the property of their respective owners, all rights reserved.

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D-Tools System Integrator 2018 Delivers Timesaving Enhancements for Residential AV Integrators and Technology Managers

The latest update to System Integrator offers Change Order, Project, Catalog, and Security improvements to help integrators and technology managers improve system design accuracy and operational efficiency

CONCORD, CA —  D-Tools, Inc., the worldwide leader in data-driven system integration software, announced today the availability of its newest version of the award-winning System Integrator™ (SI) software – SI 2018.

D-Tools is the most widely-used and comprehensive software solution available for estimation and budgeting, system design, and project management. Specifically designed to fulfill the diverse needs of system integrators and technology managers, System Integrator 2018 ties project workflows together into a singular, data-driven, connected process that improves operational efficiency while reducing time and costs.

D-Tools SI 2018 provides new functionality designed to help companies of all sizes increase productivity and improve profitability.

Timesaving Enhancements

Project and Catalog improvements allow D-Tools users to clone products and labor items when adding accessories or items to a package, further streamlining the proposal generation process. Service Orders can also now be created for archived projects. Lastly, Mobile Quote has been enhanced to allow multiple packages to be added at once to a project.

Revised Change Order Process

Accommodating an essential component of virtually all projects, D-Tools has re-engineered its Change Order process to enable the creation of multiple and persistent Change Orders, allow users to differentiate between internal and external change orders, enhance change order tracking and accuracy, and facilitate the change order approval process.

Use Tax

SI 2018 provides users the option to accommodate use tax in their catalog and project pricing. Now, taxes can be applied to the unit cost of products. Margins and markups can include or exclude use tax, providing greater pricing accuracy and flexibility for users in regions where use taxes are levied.

GDPR Compliance

To comply with Europe’s General Data Protection Regulations (GDPR), D-Tools has enhanced its password rules and enforcement settings to ensure the security of customer data in accordance with the new regulations. Compliance includes forced temporary password resets, increased password strength requirements, scheduled prompts for password resets, and additional system logging for improved individual user activity tracking.

Drawing Improvements

Improvements to D-Tools’ drawing capabilities include support for AutoCAD 2019 and the ability to assign color properties to wires and schematic blocks in AutoCAD, making it easier to represent and follow signal flow and connections. Visio’s off-page reference shape now includes default options for page number vs. page name, providing further flexibility of project documentation. D-Tools’ Visio and AutoCAD integrations leverage industry standards to tie project equipment lists to drawings as part of an integrated project workflow.

To see how D-Tools System Integrator 2018 can deliver profound visibility, insights, sign up now for a free, personal online tour by visiting http://d-tools.com/live-demo-webinar/. A free 30-day trial of D-Tools can also be downloaded anytime at http://d-tools.com/hosted-free-trial-signup/.

About D-Tools, Inc.

D-Tools, Inc., founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software platform. The company’s flagship product, System Integrator™ (SI), is a robust solution that utilizes Autodesk® AutoCAD and Microsoft® Visio to facilitate comprehensive system design, documentation and project management. D-Tools enables residential and commercial integrators to streamline business processes and increase revenues while reducing the time and cost associated with the installation and integration of low voltage electronic systems. More than 6,000 leading companies in 87 countries currently use the award-winning D-Tools platform to reduce time, costs and to streamline the system integration process. Product updates and related information can be obtained by following D-Tools on TwitterFacebook, and LinkedIn.

Media Contacts

Tim Bigoness, D-Tools, (925) 270-4102, timb@d-tools.com

Katye (McGregor) Bennett, KMB Communications, (425) 328-8640, katye@kmbcomm.com

All products, product names, trademarks and registrations mentioned are the property of their respective owners, all rights reserved.

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Azione’s Key Leaders Share Ideas, Learn Strategies at Annual Conference

Azione Key Leaders

Chester Springs, PA – (May 30, 2018) – Operations managers, COOs, and other high-level managers will gather to learn new strategies, connect with top vendor members, and share success secrets in Chicago, June 4 – 5, at the second annual Azione Key Leaders Meeting.

Aligning with the 2018 theme “Perfect Partners,” the Azione Key Leaders meeting acknowledges the multiple facets of running a residential AV and smart home technology integration firm and the importance of the folks on the ground to the organization’s overall success. The Key Leaders meeting provides stakeholders—people other than company owners and CEOs—the chance to experience the many benefits of Azione membership, including the camaraderie characteristic of the group’s Spring and Fall conferences.

Attendees Learn from the Best During Roundtable Discussions and Presentations
Attendees will start Day 1 with a roundtable discussion by dealers, for dealers, discussing today’s biggest challenges and brainstorming ideas to meet those challenges head-on in a world where both technology and the economy are constantly changing. A second roundtable will have dealers candidly exploring their greatest successes of the year so that others may learn and embrace new ideas.

Later in the day, Brad Whitehead will kick off his first of two presentations, “Implement EOS to Get the Most from Your Business.” Whitehead is the principal of VX Strategy, a management consulting firm specializing in organizational development, strategic planning, and tactical execution. The Entrepreneurial Operating System is a methodology for managing a business by focusing on its key components, maintaining alignment and cultural health, and simplifying daily operations through standard language, process, and communication rhythm.

Meeting Encourages Integrators to Embrace New Ideas
On Day 2, Whitehead will build upon the theme of embracing new ways of thinking and business strategies with the presentation: “Embracing and Thriving on New Ideas – An Operational Imperative.” During this session, conference participants will learn how to be the agent of change in their organization, and glean ideas, actions, revenue opportunities, management tools and more.  

Both days will include presentations from the event’s sponsors, Azione vendor members: Samsung, AudioControl, Access Networks, Savant, Integra, and SurgeX. These vendors will take the spotlight for 45 minutes each, showcasing their latest products and discussing sales strategies.

Building on Last Year’s Success
“The response at last year’s meeting was phenomenal, with dealers and vendors sharing tips and tactics candidly, with the best interests of the custom integration industry front-of-mind. We have an intense schedule this year, packed with high quality educational content, thought-provoking roundtable topics, and networking opportunities that we are sure will excite and inspire attendees,” concludes Glikes.

About Azione Unlimited
Azione Unlimited, the education and buying group for integrators, is a consortium of like-minded custom installers, home technology professionals, and vendors. The organization helps its members achieve greater levels of prosperity, technical acumen, and sophistication in running their businesses and serving customers. Founded by industry veteran Richard Glikes and headquartered in Chester Springs, PA, the organization is celebrating its sixth year. In addition to two high-energy, information-packed conferences per year, Azione provides its members with a host of benefits, from product discounts to educational middle management meetings, and marketing tools. Learn more at AzioneUnlimited.com. Follow on social media: Twitter @AzioneUnlimited or Facebook.com/AzioneUnlimited.