Access Networks’ partnership with Parasol supercharges Custom Core customers with proactive 24/7/365 remote monitoring.
Los Angeles, CA – Home network performance has never been more important and Access Networks continues to evolve its suite of products with the launch of Parasol’s direct-to-customer support now bundled inside its advanced Custom Core networking system. Parasol’s technology, which runs on Snap One’s OvrC platform, enables integrators to offer their customers much-needed 24/7/365 support and service.
Through the new partnership, customers benefit from an exceptional Wi-Fi experience and comprehensive support of their entire connected home, while systems integrators gain deep insights into the network; proactively troubleshooting with up to 90% fewer truck rolls, reducing demands on precious manpower, and creating new streams of recurring revenue.
Parasol is the fastest growing remote support company in the United States, powering more than 500 home technology companies worldwide. Issues are solved in one interaction 70% of the time and agents are available 24/7/365 via phone, email, chat, or text.
“Parasol changes the game for the end-user experience, considerably,” says Bryce Nordstrand, Vice President of Managed Services at Snap One. “It is a powerful and efficient way to provide end-users direct access to extremely knowledgeable networking technicians. They get the priceless peace of mind that their home networks are fully monitored 24/7 and common issues that can immobilize a network are resolved quickly before they escalate into bigger problems. Systems integrators benefit, too. Less downtime of their installed networks and resolution without a truck roll streamlines workflow and keeps customers happy while enabling them to focus on other important aspects of their business.”
“Parasol is excited to partner with Access Networks,” adds Ted Bremekamp, Parasol Director of Operations. “We’ve worked with them informally for years, so the chance to formalize the relationship between our two companies means that integrators and homeowners alike are the true winners with our ability to be more proactive.”
Where to See Access Networks at CEDIA Expo 2022
CEDIA Expo 2022 attendees can visit Access Networks at Booth #18069 to learn more about the Parasol remote management platform, its benefits to an Access Networks Custom Core networking system, and how it benefits their business. Other networking solutions. Including new Basic Configuration Services, full line of wireless access points with Wi-Fi 6 and outdoor options, and ARCC cloud-based remote management platform and will be demonstrated, as well. Access Networks’ networking experts will be on hand to answer questions about the features and applications of its products and to discuss how its recently announced partnership with Snap One can help make networking systems a stronger, more profitable part of a systems integration business.
About Access Networks
Access Networks, a Snap One brand, is a trusted provider of enterprise-grade networking solutions for the residential and commercial technology integration markets. Access Networks’ mission is to deliver premier networking solutions that lead to exceptional client experiences while maintaining the highest level of professionalism, integrity, and innovation. This commitment to excellence is leveraged by Access Networks’ superior IT support. From initial design to final configuration, Access Networks’ team of networking specialists is on-hand to help integrators deploy projects with confidence. A clear, well-defined focus on managed services and support, combined with an ever-evolving portfolio of best-in-class networking solutions, positions Access Networks as a leader in the networking industry—enhancing home and business environments through reliable, stable, and secure digital connections to what matters most. To learn more, visit Access Networks online at www.accessnetworks.com and follow us on Twitter, Facebook, and Instagram.
Parasol is the fastest growing 24/7 remote support company in the United States, powering the happiest integrators on the planet one relationship at a time. The system is built for integrators, by integrators and to deliver unparalleled customer service through a global network of certified dealers.
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