Summit delivers sophisticated content to help best-in-class integration firms supercharge the customer experience
Santa Monica, CA (Aug 2, 2019) – The Home Technology Association (HTA), the first and only third-party certification for home technology installation companies, will be conducting its ‘Best of the Best’ Client Experience Summit this month, with bi-coastal events in Los Angeles and New York. The summit offers unparalleled opportunities for sophisticated next-level education that allow technology design firms to supercharge their customer experiences. The events will be held August 8th in Los Angeles and August 14th in New York City.
“The content that we are offering our HTA Certified members at this exclusive and carefully designed Summit is unlike anything else available at other conventions and industry events. It is for experienced integrators operating at a very high-level, designed for making seasoned veterans better at what they do,” says Josh Christian, director of certification for HTA. “This will be a fast-paced, fun event, with great takeaways to bolster our certified members’ businesses, along with extensive networking opportunities.”
HTA’s ‘Best of the Best’ Client Experience Summit Sessions include:
How the Montage Does It – Ben Pearson
A trainer for the Montage, an amazing luxury hospitality brand with a loyal client base, will teach HTA Certified members how to get their staff to deliver the ultimate concierge customer experience and deliver high-touch customer service to inspire client loyalty.
Delivering a Luxury Experience to Trade Partners to Inspire Loyalty – Josh Christian
Find out what trade partners really think of our industry. In this no-holds-barred panel, technology design firms will discover what their shortcomings are as an industry and how to create loyal industry partners through amazing customer experiences. This session will not be for the faint-hearted.
Understanding the Client’s Point Of View
Learn from a top-tier estate manager / owners’ rep what clients really want, what their fears are and how you can change your process—from first meeting to move-in—to win more projects through better client experiences.
Fine-Tuning Your Customer Experience – Ben Pearson
Your clients have been spoiled by amazing luxury brands with deep pockets and innovative brands like Amazon that create great customer experiences. How do you think out of the box to deliver the best customer experience possible from initial meeting to after-sale support? How can you leverage a superior client experience to win more projects and charge more than your competitors?
What Your Clients Expect After the Sale – Joey Kolchinsky
What experiences do your clients get from other luxury brands? What are their minimum expectations? How do you meet and exceed their expectations for after-sale service and support?
HTA Success Stories
Find out how the best dealers are getting incredible ROI from their certification and how to best leverage your elite standing to close more projects and win over more industry partners.
HTA Certified residential technology design and integration pros are a highly differentiated group of firms who have been rigorously vetted to ensure the best possible experience for homeowners and the trade partners who support and serve them. To highlight the work done by these firms, a new hashtag and related social media campaign are launching in conjunction with the HTA Best of the Best Client Experience Summit. #HireHTA will showcase, celebrate, and illustrate HTA Certified technology design firms and give trades and consumers a better way to recognize the benefits of hiring an HTA Certified firm.
About the Home Technology Association
The Home Technology Association (HTA) was formed to create a preeminent standard of excellence for the Custom Installation (CI) industry. HTA Certification is a rigorous-to-achieve standard that homeowners, builders, architects, and interior designers can rely on to find the very best residential technology integrators for their projects. Technology integrators who have passed the demanding 60+ point vetting process that focuses on exemplary customer service and aftercare support and a positive business reputation will be HTA Certified and recognized as part of an elite group of dedicated, highly skilled firms. The stringent criteria were developed by industry veterans, which were refined by the HTA Board of Advisors, which includes top executives from Sony, Lutron, Crestron, Control4, Savant, and more.
The mission of the Home Technology Association is to raise the bar in the CI industry by giving exceptional integrators a prestigious third-party endorsement they can use to differentiate their offering and ultimately, win more projects. Not only does this drive more business to the integration community, but it also ensures consumers have consistently great technology experiences. The result will be a dramatic transformation of the reputation and overall presence of the integration community and those who serve it. Learn more by visiting HTACertified.org and by following the Home Technology Association (HTA) on LinkedIn, Twitter, and Facebook.
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