by KMB Communications | Jan 30, 2017 | ihiji
FOR IMMEDIATE RELEASE
Image Download
ISE STAND # 6-M170
Ihiji Introduces New Invision Lite Service Level at ISE 2017, Bringing Affordable Remote Systems Management to Technology Professionals Worldwide
Ihiji Invision Lite allows service technology professionals to introduce the benefits of remote network monitoring and remote reboot service to a wider range of clients with no added fees
Austin, TX & Amsterdam, RAI, NL (January 27, 2017) — Ihiji, the leading provider of remote technology solutions for integrators since 2009, introduces its Invision Lite service level at
Stand # 6-M170 during Integrated Systems Europe (ISE) in Amsterdam, February 7-10, 2017.
Dealers who have an Ihiji Invision subscription for remote network monitoring and management can take advantage of Ihiji Invision Lite, the service level that permits technicians to use Ihiji Invision as their “Universal Remote Control” for remote reboots of IP-based Power Distribution Units (PDU), Uninterrupted Power Supplies (UPS), and Managed Power over Ethernet (PoE) switches at any site with an Ihiji network appliance.
Ihiji dealers can perform reboot actions, monitor internet uptime, and test internet speeds at no added cost to themselves or their customers. Sites with Lite service do not count towards a dealer’s monthly Ihiji Invision subscription price.
“This is one of the biggest changes to our pricing model since Ihiji was launched in 2009,” says Ihiji Co-Founder and VP of Product Michael Maniscalco. “It is an incredible value for our dealers and makes Ihiji Invision the most cost effective solution available for both reactive and proactive remote support.”
There are a number of advantages to the new Ihiji Invision Lite service:
- As part of a company’s Invision subscription, dealers can use Lite service across ALL of their clients’ locations for NO additional monthly fee.
- Unlimited reboots of PDU, UPS and PoE devices are included. Dealers can manage ALL of their power devices, regardless of manufacturer, from within Ihiji Invision.
- Dealers can limit the number of solutions that technicians need to be trained on by using a single application, Ihiji Invision, for ALL remote support.
- WAN Performance, speed testing, and limited Network Scanning are supported for no additional monthly fee.
- Internet uptime and DNS monitoring is included for no additional monthly fee.
- The Ihiji Invision iOS and Android Mobile App can be used with Lite service.
Help “Problem Customers” Faster with Invision Lite
Dealers can take advantage of this new level of service by deploying Ihiji Invision to all job sites, especially new projects, warranty jobs, problematic installations, and distant locations. In order to deploy the system quickly and monitor all jobs without impacting their monthly Invision subscription fee, dealers should keep a spare inventory of Ihiji network appliances on service vehicles and install them at any site where the company rolls a truck for a service call.
If a job shows continual issues under the Invision Lite subscription, dealers can upgrade to a Standard subscription and obtain more detailed information for troubleshooting without having to roll a truck.
An Affordable and Comprehensive Remote Systems Management Solution
In addition to new lower pricing and hundreds of new Ihiji Invision product integrations announced over the course of 2016, Ihiji continues to uniquely deliver an affordable and comprehensive, profit-driving Remote Systems Management (RSM) solution for integrators. The company’s award-winning platform ensures deep visibility and prompt resolution of network-related deviations. When coupled with Ihiji’s powerful network performance monitoring, remote access capabilities, remote power cycling and broad device support, dealers have an invaluable toolset that will positively affect their business. To read recent dealer successes stories and to see how integrators are utilizing Ihiji to implement a service-based business model and to enhance their bottom line, visit http://www.ihiji.com/blog/.
For interviews, editorial appointments, or media tours during events, please contact Katye (McGregor) Bennett of KMB Communications, Inc. by phoning (425) 328-8640 or emailing [email protected].
Why This Is Important: Ihiji dealers can perform reboot actions, monitor internet uptime, and test internet speeds at any site with an Ihiji network appliance through Ihiji Invision Lite at no added cost to themselves or their customers.
Tweet This! @Ihiji Invision Lite provides a new way to deliver better service + reduce truck rolls. #ISE2017
About Ihiji
Ihjii (eye-hee-jee) provides cloud-based SaaS solutions that empower systems integrators and technology professionals to cost-effectively deliver remote network management services to their clients. These solutions not only allow for efficient management of the network and devices that make up the Internet of Things (IoT) inside the modern home and office, they also enable resellers to create a recurring revenue stream for their business by reducing or eliminating unnecessary site visits. In fact, resellers utilizing Ihiji SaaS solutions benefit from improved network performance and uptime, along with fewer service and support concerns. An award-winning global SaaS solutions provider, Ihiji is based in Austin, Texas and is privately held. To learn more, visit www.ihiji.com and follow Ihiji on Twitter. If it has an IP… Ihiji.
All products, product names, trademarks and registrations mentioned herein are the property of their respective owners, all rights reserved.
Media Contact
Katye (McGregor) Bennett | KMB Communications, Inc.
(425) 328-8640 | [email protected] | www.kmbcomm.com |
KMB Facebook | KMB Google+ | KMB LinkedIn | KMB Twitter
# # #
by KMB Communications | Nov 9, 2015 | ihiji
The new Ihiji ServiceManager takes home top honors as a Software-as-a-Service tool that helps businesses launch and successfully manage recurring monthly revenue service plans
AUSTIN, TX —Oct. 28, 2015—Ihiji—the leading remote-managed services provider for the technology integration market since 2009—announced today that it has received three industry awards for its Ihiji ServiceManager, a Software-as-a-Service (SaaS) tool that made its
debut at CEDIA Expo 2015 earlier this month in Dallas. Ihiji ServiceManager is a powerful new Remote Technology management tool that allows businesses to simply and efficiently create, launch, and manage recurring monthly revenue service plans.
Recognized for its workflow- and bottom-line-enhancing benefits by judging panels comprised of independent industry professionals, Ihiji ServiceManager received a CE Pro BEST Award in the Business Solutions & Services category, a CEDIA Manufacturers Excellence Award for Best New Product, and a Technology Integrator EXC!TE Award for Excellence in Custom Integration Technologies.
“Having developed our original product—Ihiji Invision—for the CEDIA channel more than nine years ago, we are incredibly proud that our newest product—Ihiji ServiceManager— received so many awards and such high accolades at its debut event,” says Ihiji CEO Stuart Rench. “To bring home three industry awards from very well-esteemed associations and publications is high praise indeed. Now, we are looking forward to feedback from the field that helps us continue to hone and perfect Ihiji ServiceManager and to soon also couple it to Ihiji Invision, to provide the integration community the most valuable tool in their arsenal for creating recurring monthly revenue service plans and increase their profitability.”
CE Pro BEST Award winners were selected from more than 180 entries, judged by a combination of editors and technology integration professionals, and were chosen based on innovation, functionality, competitive advantages, and benefits to the installer. Technology Integrator EXCITE Award recipients were recognized by Technology Integrator magazine as products that stand out for being innovative, high-performing solutions for the custom installation professional. Winners were selected from hundreds of nominations and judged by the magazine’s venerated editorial staff. Finally, the CEDIA Manufacturers Excellence Award for Best New Product was judged by a diverse panel of home technology professionals, and selected for the innovation and value they bring to both the integrator’s business and the end-user.
The Award-Winning Ihiji ServiceManager Explained
Ihiji ServiceManager is new cloud-based software designed to help custom integrators, AV technology professionals, and home surveillance firms manage and optimize their pre- and post-install support operations, improve their overall customer care, and achieve greater profitability. In essence, Ihiji ServiceManager is a game-changer for the custom installation industry helping to manage various facets of customer service and technical support administration.
With Ihiji ServiceManager, multiple business administrators are able to set up, store, and manage customer contact information, as well as create, bill, and store information on client service contracts for every customer and site. Plus, for the technical members of the team, Ihiji ServiceManager can track technical support tickets and act as a central repository for crucial device and network documentation, installation notes, CAD designs, and site visit assessments/reports. Additionally, every member of the team can view all the information on clients and sites that it is servicing via Ihiji ServiceManager. In this way, Ihiji ServiceManager can potentially help businesses maximize customer satisfaction, as well as boost recurring monthly revenue streams by helping them better manage and sell monthly or annual service contracts.
“Ihiji ServiceManager enables business owners to improve and profitably expand their businesses while significantly reducing the operational headaches associated with running a services business. Best of all, at the end of every single month, firms utilizing it (Ihiji ServiceManager) get paid for their hard work,” adds Rench.
Interested parties are invited to learn more and sign up for Ihiji ServiceManager here.
About Ihiji
Ihjii (eye-hee-jee) provides cloud-based SaaS solutions that empower systems integrators and technology professionals to cost-effectively deliver remote network management services to their clients. These solutions not only allow for efficient management of the network and devices that make up the Internet of Things (IoT) inside the modern home and office, they also enable resellers to create a recurring revenue stream for their business by reducing or eliminating unnecessary site visits. In fact, resellers utilizing Ihiji SaaS solutions benefit from improved network performance and uptime, along with fewer service and support concerns. An award-winning global SaaS solutions provider, Ihiji is based in Austin, Texas and is privately held. To learn more, visit www.ihiji.com and follow @ihiji on Twitter. If it has an IP…Ihiji.
by KMB Communications | Sep 16, 2015 | ihiji
Formerly of VIA International, VIA Home, and Paragon Technology Group (acquired by VIA International), Marty joins the Ihiji client technology team to guide dealers toward an effective RMR business model.
AUSTIN & DALLAS, TX
(Sept. 14, 2015)
Ihiji—the leading remote-managed services provider for the technology integration market since 2009 announced today that it has hired industry veteran and HTSA board member Evan Marty to join their Client Technology Team.
Already busy in the company’s brand new Austin headquarters and in attendance at this week’s Home Technology Specialists of America (HTSA) Fall Conference in Chicago, Illinois, Marty brings more than 20 years of experience in the custom integration industry to Ihiji.
As part of the company’s Client Technology Team, Marty will focus on nurturing key Ihiji dealers as they work to develop and expand their recurring monthly revenue streams through Software-as-a-Service offerings provided through Ihiji remote network monitoring and management solutions, including Ihiji invision software and the forthcoming Ihiji ServiceManager, to be introduced at the 2015 CEDIA Expo.
In the Trenches with Ihiji
Marty joins Ihiji directly from VIA International, where he co-developed Home Manager, a proprietary web-based application that is an aggregation of tools designed to achieve operational efficiency throughout the organization. The solution includes Ihiji remote network management solutions, project documentation repositories, and support ticketing, helping VIA to better implement and manage their customer support services business.
Prior to joining VIA International, Marty held the title of Director of Technology Services at Paragon Technology Group, where he was instrumental in bringing Ihiji remote monitoring and management to his organization as a means to reduce operational costs, improve the client experience, and generate new services revenue.
“I was one of the world’s first five users of the Ihiji appliance and Ihiji invision solution,” says Marty proudly. “I quickly became one of the most vocal evangelists for the brand, and I’m excited to bring that passion and knowledge to the organization, where I can actively help dealers reduce costly truck rolls and realize increased profits through service contracts.”
On a Mission to Help Technology Integrators
Marty remains a board member for the buying group HTSA, where he works with technology integrators to improve their marketing, procurement, and overall business operations. He brings these same concepts and vision to Ihiji integrators, helping them improve efficiencies and strengthen their position in the marketplace.
“We welcome Marty to our team with enthusiasm. As a former successful Ihiji dealer with decades of industry experience, he is uniquely qualified to guide our customers toward a business model that focuses on service contracts as a means of recurring monthly revenue,” says Ihiji Founder Stuart Rench.
About Ihiji
Ihjii (eye-hee-jee) provides cloud-based SaaS solutions that empower systems integrators and technology professionals to cost-effectively deliver remote network management services to their clients. These solutions not only allow for efficient management of the network and devices that make up the Internet of Things (IoT) inside the modern home and office, they also enable resellers to create a recurring revenue stream for their business by reducing or eliminating unnecessary site visits. In fact, resellers utilizing Ihiji SaaS solutions benefit from improved network performance and uptime, along with fewer service and support concerns. An award-winning global SaaS solutions provider, Ihiji is based in Austin, Texas and is privately held. To learn more, visit www.ihiji.com and follow @ihiji on Twitter. If it has an IP…Ihiji.
Ihiji Media Contact
Katye (McGregor) Bennett | KMB Communications, Inc. | (406) 446-1283 | [email protected] | @KMB_Comm | www.kmbcomm.com
