OneVision Resources Introduces AR-Powered Video Tech​ Support

OneVision offers AR support experience

 

OneVision elevates tech service experience using the latest in video support technology

OneVision Resources, a leading provider of service and support solutions for home technology professionals introduces live-streaming video tech support enhanced by augmented reality. Taking the delivery of remote tech support to the next level, OneVision has integrated this powerful new capability into its comprehensive service platform, improving the service experience for the 35,000+ homes it currently supports.

The addition of AR-powered video support to the OneVision Platform is yet another illustration of the company’s market-leading position when it comes to delivering white-glove, emotionally intelligent, and technically knowledgeable service in a highly-efficient manner. OneVision specialists can now utilize this new tool during service and support events to collaboratively identify, analyze, and resolve issues with smart-home owners using the built-in camera on their iOS or Android mobile devices.

Real-Time View of The System Being Serviced — How OneVision Does It
AR-powered video support supplements the industry-best remote monitoring, management, and troubleshooting practices already employed as part of their 24/7 white-label help-desk. This enables OneVision to provide a level of remote support and service unmatched in the industry, ensuring a positive a technology experience for consumers and a competitive edge for all integrators within the OneVision network.

This enhancement to the OneVision offering gives its technology specialists several advantages. For instance, OneVision specialists will no longer have to rely on a homeowner’s perception or ability to accurately describe a technology issue. Instead, OneVision Specialists will now be able to see actual system status, including status lights and error messages, and can directly experience the issues consumers are facing, which enables faster resolution.

“Smart home technologies have evolved rapidly over a relatively short amount of time. Most consumers are not prepared to properly troubleshoot issues and end up frustrated or worse, giving up on the technology altogether. All too often, they can’t tell service specialists exactly what they are experiencing which leads to frustration and wasted time. With the introduction of this video-support tool, our offering has evolved to not just keep pace but lead the pack when it comes to providing world-class technology management in the home,” says OneVision’s founder and CEO Joseph Kolchinsky.

The Importance of Ensuring Consumers Retain Control — Security Matters
Home and network security and personal privacy is, undoubtedly, a critical consideration when it comes to remote managed services. OneVision’s video-support tool uses a single-use access code that ensures the homeowner maintains control of the call, including when and if to enable a video session with the specialist. The homeowner determines what the specialist can see and has the option to turn off the remote support session at any time. As always, the networking monitoring software and appliances used by OneVision are protected with industry-leading security and encryption protocols.

Elevating the Service Experience — All About the Experience
Adding augmented reality (AR) capabilities to the concept of video support is not just about leveraging the latest tools to drive efficiency.  For OneVision, this powerful technology is being harnessed to deliver an exceptional support experience for consumers. “OneVision’s new AR-powered video support offering makes the service experience more efficient, more effective, and more personalized. This represents the next phase in a rapidly evolving segment of the smart home service industry, where integrators must keep pace with technology to continue exceeding client expectations,” concludes Kolchinsky.

About OneVision
OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes and actively monitor over 5,000 smart home products.  

For more information, visit www.onevisionresources.com.

OneVision Goes On the Road to Share Proven Processes for Delivering a Superior Technology Experience

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OneVision Goes On the Road to Share Proven Processes for Delivering a Superior Technology Experience

OneVision’s 18 city, 12 event tour addresses common challenges such as avoiding employee burnout and establishing recurring revenue streams by delivering the service today’s consumer demands

 OneVision Resources, leading provider of service and support solutions for home technology professionals (HTPs), is going on the road beginning in March 2018 to share strategies for conquering the service problem. The OneVision team will attend events and visit integrators in 18 U.S. cities, delivering a series of informative seminars and workshops designed to highlight proven strategies HTPs can leverage to deliver a superior client experience, reduce the burden of service on their team, and build a more sustainable and profitable business.

OneVision Emphasizes Education at 18 Events in 10 Cities this Spring
From the OneVision blog to informative sessions at conferences across the country, OneVision has always focused on education. Not only does OneVision’s comprehensive platform empower HTPs with the services, processes, and technologies they need to provide round-the-clock support, but OneVision has developed a comprehensive playbook highlighting exactly how HTPs can convert service from one of their biggest challenges into one of their biggest opportunities.

“Over a year ago, we explored service and RMR on our own. After a year of trying and struggling to get traction, we partnered with OneVision. I only wish we would have made that decision sooner,” said Jimmy Nay of Control Freaks in Hawaii. “They’ve clearly been down many paths and have a firm grasp on what works and what doesn’t when it comes to service and RMR.”

Beginning with the ProSource Summit in March and culminating with the Southern California Technology & Business Summits in May, OneVision’s schedule is jam-packed, with the team traveling coast-to-coast to show technology professionals how to avoid employee burnout and establish recurring revenue streams by delivering the service today’s consumers demand.

“At the core of our platform is a proven operational playbook which contains years of primary experience, research, and study. We use it to transform each one of our partners into effective and profitable service operations. Now, we’re opening the book to share parts of it with the rest of the industry,” says Joseph Kolchinsky, OneVision’s founder and CEO. “We believe that service represents both a massive challenge and an even bigger opportunity for this industry and we are excited to get on the road and share these strategies with HTPs all over the country.”  

Learn the Basics of Superior Support and RMR with OneVision
In OneVision’s series of seminars, to be held at buying group conferences, manufacturer rep summits, and dealer summits from Philadelphia to Southern California, the OneVision team will describe the challenges inherent in marketing, selling, and delivering service as a core part of an HTPs value proposition. OneVision will also highlight the ways their platform can help HTPs address these challenges successfully. Even for HTPs who opt not to use the OneVision platform immediately, these seminars will provide valuable tips HTPs can use to reduce the burden of service on their team, improve company profitability, and enhance the client experience.  

OneVision Resources Spring 2018 Schedule of Events
Browse the schedule of events listed below and make time to attend an event near you.

ProSource Summit — Just completed
March 3 – 6, 2018 (Nashville, TN)

Texas Technology & Business Summit
April 3, 2018 (Houston, TX)
April 5, 2018 (Dallas, TX)

HTSA Spring Conference
April 3 – 5, 2018 (Orlando, FL)

ProSource Spring Meeting
April 16 – 20, 2018 (San Antonio, TX)

Azione Unlimited “Philosophically Phocused” 2018 Spring Conference
April 23 – 25, 2018 (Philadelphia, PA)

Tampa / Sarasota / Fort Myers 1-1 Tour – Visiting Integrators
April 30 – May 1, 2018 (Tampa / Sarasota / Fort Myers, FL)

Florida Technology & Business Summit (CASTLE Summit)
May 1 – 3, 2018 (Ft. Lauderdale / Miami, FL)

Denver 1-1 Tour – Visiting Integrators
May 7, 2018 (Denver, CO)

Origin Acoustics Dealer Summit
April 10-12 (Las Vegas, NV)
May 8-10 (Las Vegas, NV) (Las Vegas, NV)
May 29-31 (Las Vegas, NV) (Las Vegas, NV)

Seattle 1-1 Tour – Visiting Integrators
May 14-15, 2018 (Seattle, WA)

Portland 1-1 Tour – Visiting Integrators
May 16-17, 2018 (Portland, OR)

Southern California Technology & Business Summit
May 22, 2018 (Los Angeles, CA)
May 24, 2018 (Irvine, CA)

Phoenix 1-1 Tour – Visiting Integrators
May 28, 2018 (Phoenix, AZ)

Chicago 1-1 Tour – Visiting Integrators
June 19-20, 2018 (Chicago, IL)

To connect with OneVision at any of our upcoming events, visit: https://onevisionresources.com/national-tour/.

To schedule a service seminar or workshop at your next event, visit: https://onevisionresources.com/contact/

About OneVision Resources
OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes and actively monitor over 5,000 smart home products.

For more information, visit www.onevisionresources.com.

All products, product names, trademarks and registrations mentioned are the property of their respective owners, all rights reserved.

Media Contact
For interviews, please contact Katye (McGregor) Bennett of KMB Communications, Inc. by phoning (425) 328-8640 or emailing katye@kmbcomm.com.

OneVision Adds Domotz to its Expanding Service Platform

Domotz support coming soon to OVR
OneVision Adds Domotz to its Expanding Service Platform

Home technology professionals using Domotz can now leverage OneVision’s comprehensive platform to enhance their client-service experience, improve company culture, and bolster profitability

Boston, MA (January 4, 2018) OneVision Resources, the leading provider of service and support solutions for home technology professionals (HTPs), has partnered with Domotz, a leading remote systems management (RSM) solution. By combining Domotz technology with the OneVision platform, HTPs can immediately offer their clients a turnkey service offering that enhances the client experience, provides work-life balance and drives recurring revenue.

OneVision’s comprehensive platform empowers HTPs, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business.

Fielding more than 2,000 unique support events each month, OneVision is the CI industry’s most experienced service provider, assisting HTPs in delivering the service today’s consumers expect.

OneVision’s scale leads to specific requirements from an RSM provider. OneVision and Domotz collaborated closely to address these unique needs, ensuring a seamless experience for HTPs using Domotz in conjunction with the OneVision platform.

“OneVision solves scalability issues for HTPs interested in streamlining operations and transforming the client experience,” says Clark Roundy, CEO of Domotz. “The combination of Domotz Pro™ technology and OneVision’s service infrastructure offers HTPs an even more powerful platform upon which to build their businesses and enhance their service capabilities.”

“We know that home technology professionals standardize on a single RSM platform to achieve better operational efficiency,” says OneVision CEO Joseph Kolchinsky. “We have long believed that Domotz is an excellent platform and we could not be more excited about the possibilities that our new collaboration with them represents.”

OneVision’s Service Platform Expands Further With Control4’s Acquisition of Ihiji
In addition to OneVision’s active effort to support popular platforms, the recent acquisition of Ihiji by Control4 further expands the company’s ability to help HTPs leverage the RSM platform of their choice. “As Control4’s BakPak and Ihiji unify into a single platform, we’re excited to help a growing number of home technology professionals incorporate their RSM platform of choice into our comprehensive service solution,” says Kolchinsky. “OneVision’s support for existing Ihiji customers will remain unchanged.”

An Evolving Solution to the Service Challenge
With the addition of Domotz compatibility and the acquisition of Ihiji by Control4, OneVision expands to become the industry’s most diverse and capable solution to fully address the service challenge. By combining the company’s industry-leading holistic service platform with a growing number of best-in-class technology solutions, OneVision continues its effort to improve the service experience for HTPs and consumers alike.

“We’ve always been eager to partner with other technology providers, including RSM manufacturers, who provide service and support solutions. And we will continue to look for opportunities to collaborate with other providers in an effort to enhance the service experience and help our partners solve the service challenge,” concludes Kolchinsky.

About OneVision Resources
OneVision Resources OneVision’s comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its growing network of partners support more than 25,000 connected homes across North America.

For more information, visit www.onevisionresources.com.

OneVision Resources Launches 20/20 Program with 20 Top Companies to Improve the Consumer Technology Experience Across the Industry


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OneVision Resources Launches 20/20 Program with 20 Top Companies to Improve the Consumer Technology Experience Across the Industry

New program benefits industry manufacturers, software providers, remote systems management platform providers, service providers, and trade organizations by improving the consumer technology experience with fast, efficient, and high-quality support

BOSTON, MA (December 7, 2016) — OneVision Resources, a leading provider of smart home support services, announces its new 20/20 program designed to unite the industry by bringing together manufacturers, software providers, remote systems management (RSM) platform providers, service providers, and trade organizations with the goal of enhancing technology experiences for consumers.

Following a successful launch of OneVision’s flagship offering, Integrator Service Desk™ (ISD), at CEDIA 2016 in Dallas, OneVision introduces the next phase in its mission of revolutionizing the technology support experience. This comprehensive new program reinforces the organization’s overarching goal of enhancing the consumer technology experience through faster, more knowledgeable, and more emotionally intelligent service.

“The 20/20 program is a collaboration between OneVision Resources and the CEDIA industry based on the premise that a better consumer experience in the home will lead to a better business environment for everyone,” says OneVision founder and CEO Joseph Kolchinsky. “The entire industry benefits from fast and friendly end-user support, so we’re working together with manufacturers, RSM platform providers, software developers, service providers, and industry organizations to create the best experience possible. Although we’re starting with 20 of the top names in the industry, our goal is to have active participation across all brands and organizations.”

Companies Who Already See the Vision

The founding cohort of 20/20 participants consists of true visionaries who understand the importance of improving the post-purchase experience in order to secure the successful future of the consumer technology industry. The founding group consists of many respected companies, including manufacturers Lutron, ELAN, SurgeX, Josh.ai, Luxul, and Dana Innovations; software providers D-Tools, iPoint, and Portal; RSM platform provider Ihiji; service providers PanTech Design, WhyReboot, RAYVA, Johnnie & Co., and One Firefly; trade organizations Azione Unlimited, HTSA, and BRAVAS; and CEDIA, the custom electronic design and installation association, with public relations support from KMB Communications.

“As an industry, we are no longer just technology integrators. Instead, we are becoming an industry of technology managers. This requires a dedicated focus on service and can benefit from industry support. If we transition successfully we will grow existing revenue streams and create new ones,” says Vin Bruno, CEDIA CEO. “As the industry continues to evolve, programs like OneVision’s 20/20 are critical to making sure that tomorrow’s technology manager is prepared to meet the needs of the modern family.”

20/20 Program Benefits

One of the key tenets of the program is working together to improve OneVision’s Instant Triage™ services, already used by home technology professionals nationwide to provide instant, 24/7 support and monitoring services to their clients. The 20/20 platform enables participants to help OneVision and home technology integrators deliver Instant Triage and emotionally intelligent service to technology users more easily, armed with even more extensive knowledge about the products and systems installed.

In addition to the information gleaned from providing support directly to end-users, each company will enjoy co-marketing opportunities to share their brand’s story with the OneVision partner network, co-branded press releases with maximum exposure provided through the OneVision network, and presence on the OneVision website in the form of a logo, description, and link.

Additional benefits are tailored toward the company’s unique offerings, whether they are a manufacturer, software provider, RSM platform provider, service provider, or trade organization.

“Lutron is committed to providing world-class lighting and shading control solutions and OneVision is committed to delivering outstanding post-installation support services by working together to provide the ultimate end-user experience,” says David Weinstein, Vice President of Residential Sales at Lutron Electronics Co. “Instant response, 24/7 availability, and proactive monitoring of critical systems in the home is something the modern family expects. We’re thrilled to be a founding member of their 20/20 program, and equally excited to support our dealers’ interest in this program for the mutual benefit of our residential homeowner customers.”

Manufacturers

Manufacturers rely on home technology professionals to represent their brand in the home. Now manufacturers can enhance the experience by providing information, troubleshooting knowledge, and training resources to OneVision, enabling a faster and higher-quality support experience. With the support resources 20/20 manufacturers provide, OneVision and its network of integrator partners can more quickly resolve customer issues resulting in greater overall brand satisfaction and further enhancing the manufacturer’s reputation as a company that delivers superior technology experiences.

“Excellent service and the resulting customer experience is an important initiative for ELAN and Core Brands,” says Mike Jordan, Vice President of Product Management with Core Brands. “Hence, we are contributing training and technical support services to the OneVision 20/20 program which directly contribute to a superior level of service for our users which, in turn, builds recurring revenue for our integrators.”

Software Providers

20/20 software products will be integrated directly into the OneVision workflow, resulting in a more streamlined software experience for users and greater visibility through OneVision’s vast network of ISD customers.

“OneVision’s approach to service takes the entire client lifecycle into consideration,” says Kirk Chisholm, CEO of Portal. “With Portal having such a critical role at the beginning of many projects, we’re happy to help OneVision provide a better level of service by making it easier to access product lists for established systems.”

Remote Systems Management Platform Providers

A key component to OneVision’s ISD offering is the remote systems management (RSM) of home systems, a service that is provided 24/7 and paired with proactive end-user support. An RSM platform provider who joins the 20/20 program has proven that their troubleshooting platform meets the qualifications required by OneVision to be an effective and reliable tool. OneVision uses these qualified tools to provide integration partners with pre-configured remote management systems, which enable improved remote troubleshooting and proactive monitoring of smart-home technology. By responding to all service notifications using the Instant Triage™ process, OneVision streamlines an integrator’s ability to manage service agreements and removes barriers in deploying RSM platforms to both new and existing clients.

“OneVision’s offering goes hand-in-hand with the modern integrator’s pivot towards service,” says Stuart Rench, CEO of remote systems management pioneer, Ihiji. “If you’re looking for a complete solution to reduce service costs, improve the client experience, and build recurring revenue, OneVision is a natural fit.”

Service Providers and Trade Organizations

Trade organizations, including buying groups and other aggregators, play a critical role in the growth of this industry by encouraging best practices across their members and facilitating education. When a group participates in the 20/20 program, it benefits from preferred pricing, dedicated workshops, and enhanced brand prestige as the result of a higher quality end-user experience.

“OneVision is streamlining the most important element of the client-facing experience with their Instant Triage™ service,” says Paul Starkey, Executive Director of the BRAVAS Group. “As a group looking for consistency and performance, BRAVAS shares their vision and believes they are paving the way for a great client experience that is cost-effective for our members.”

We Are Stronger Together

OneVision will include all 20/20 companies’ offerings in the initial and ongoing training of OneVision team members for the purposes of knowledgeably discussing the services with the industry and providing a superior level of support for these products. The reputation of each member’s brand as well as the collective group will be further enhanced by the association with exemplary service that OneVision, ISD, and Instant Triage™ provide.

Most importantly, 20/20 companies will benefit from the synergies amongst OneVision and its integration partners. “We’re proud to include our industry colleagues in our mission to revolutionize technology support and how it’s delivered,” says Kolchinsky. ”Consumers today expect the service-oriented approach our network of partners are now able to deliver. With service-oriented Home Technology Professionals, the future is bright for the CEDIA channel,” he concludes.

To learn more about OneVision, its flagship offering Integrator’s Service Desk™, or the 20/20 program, visit onevisionresources.com/2020-program/.

For interviews or editorial appointments, please contact Katye (McGregor) Bennett of KMB Communications, Inc. by phoning (425) 328-8640 or emailing katye@kmbcomm.com.

Tweet this: OneVision Resources announces the 20/20 program to enhance the consumer technology experience. onevisionresources.com/2020-program/ #AVTweeps

Why This Is Important:
OneVision Resources has launched its 20/20 program with a clear vision of improved technology experience for consumers. The program supports
home technology industry manufacturers, software providers, remote systems management (RSM) platform providers, service providers, and trade organizations in their goals to help custom installers improve the technology experience with fast, efficient, and high-quality support. As the industry continues to evolve into a technology management role, programs like the 20/20 program are critical to making sure the technology manager, the manufacturer, and the service provider are in lock step and working together for the good of the consumer.

About OneVision Resources

OneVision Resources creates incredible technology experiences. The company partners with home technology professionals with existing client relationships and provides a turnkey service desk focused on providing high-quality support to their clients. The company’s Instant Triage™ service ensures successful post-purchase interactions by providing always available, emotionally intelligent, and knowledgeable support. In addition, the company drives growth in recurring revenue by marketing, selling, and managing service plans on behalf of its partners. For more information, visit www.onevisionresources.com.

Media Contact

Katye (McGregor) Bennett
KMB Communications, Inc.
(406) 446-1283
katye@kmbcomm.com
www.kmbcomm.com
@KMB_Comm

All products, product names, trademarks and registrations mentioned are the property of their respective owners, all rights reserved. # # #

OneVision Resources Introduces Integrator Service Desk to Help Home Technologists Build and Manage a Service-based Business Model

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OneVision Resources Introduces Integrator Service Desk to Help Home Technologists Build and Manage a Service-based Business Model

Enhanced business model for Integrator Service Desk makes monitoring and management of technology systems and service contracts easier and puts technology professionals on the path to build recurring monthly revenue.

Boston, MA & Dallas, TX, (Sept. 8 2016) — OneVision Resources, a leading provider of smart home support services, has enhanced its business model to partner with home technology professionals to provide a turnkey, white-label service desk focused on providing high-quality support to technology users. OneVision Resources will showcase its offering during CEDIA in booth #5712.

Ten years in the making, OneVision Resources launched its flagship offering, Integrator Service Desk (ISD), earlier this year, generating an immediately positive response from the industry. Through ISD, OneVision partners with home technologists with existing client relationships, providing high-quality, 24/7 support and service to those clients, and enabling the technologist to, ultimately, build recurring monthly revenue through service contracts.

Instant Triage© Provides an Exceptional Level of Support and Service
Integrator Service Desk is built on the concept of Instant Triage©, which ensures successful post-purchase interactions by providing always available, emotionally intelligent, and knowledgeable support.

Triage by itself is the process of documenting the symptoms of any given service request, asking the right questions to diagnose the problem, and assessing the urgency of the situation. Basic support includes suggesting any number of quick fixes or workarounds to help the client get past the immediate issue. Instant Triage© is a two-step process that OneVision uses to create incredible technology experiences by combining the art of triage with the science of troubleshooting.

OneVision founder Joseph Kolchinsky was first introduced to the concept as a teenager, when he worked as a technology concierge for a wealthy client. In this role, he focused on three principles: Respond instantly, be available 24/7, and keep things simple. These principles formed the basis on which OneVision was founded, and remain crucial today as the Internet of Things becomes part of people’s personal and professional lives.

“As technology becomes a tremendous part of people’s lives, people have the expectation for technology to simply work, all the time. The professional who can support that experience best will become the highest-valued professional in the home,” explains Kolchinsky. “OneVision Resources and our white-label service offering, Integrator Service Desk, places the home technologist in that role. OneVision’s team of support personnel do the work on our partners’ behalf, while home technologists continue to focus on building and maintaining their in-person, ongoing relationships with their customers.”

Deploying the Right Tools for Monitoring and Management
Implementing technology monitoring and management tools like Ihiji Invision, OneVision can proactively detect problems with network-connected devices and the network itself, often times solving the issue before the client ever notices. In most cases, the technology partner doesn’t need to get involved, either. In addition, OneVision helps its partners drive growth in recurring revenue by marketing, selling, and managing service plans on their behalf.

As former integrators with a decade of experience in smart home design and integration, OneVision is able to provide an unparalleled experience for both the end-user and the technologist by provides high-quality, quick-response, white-label monitoring and end-user support.

Visit CEDIA booth #5712 to learn more about OneVision Resources and Integrator Service Desk.

Tweet this: Generate RMR without lifting a finger? It’s possible w. OneVision & Integrator Service Desk. See how at #CEDIA16 booth #5712.

For interviews, editorial appointments, or media tours during the event, please contact Katye (McGregor) Bennett of KMB Communications, Inc. by phoning (425) 328-8640 or emailing kayte@kmbcomm.com.

About OneVision Resources
OneVision Resources creates incredible technology experiences. The company partners with home technology professionals with existing client relationships and provides a turnkey service desk focused on providing high-quality support to their clients. The company’s Instant Triage service ensures successful post-purchase interactions by providing always available, emotionally intelligent, and knowledgeable support. In addition, the company drives growth in recurring revenue by marketing, selling, and managing service plans on behalf of its partners. For more information, visit www.onevisionresources.com.

Media Contact
Katye (McGregor) Bennett
KMB Communications, Inc.
(406) 446-1283
kayte@kmbcomm.com
@KMB_Comm
www.kmbcomm.com

All products, product names, trademarks and registrations mentioned are the property of their respective owners, all rights reserved. # # #