OneVision Resources Brings the Industry Together for the First-Ever Conference Dedicated Exclusively to Service

To be held in Boston May 28 – May 30 of 2019, the 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.

Boston, MA (January 24, 2019) OneVision Resources announces the 1NSIGHT Summit, a conference designed exclusively to help integrators find success with service. Featuring keynotes and workshops led by experts from across the world of customer service, the 1NSIGHT Summit will be the first industry event to finally give service the spotlight it deserves.

Attendees will unite in Boston, MA for two days of networking, sharing, and discovery. Topics will include service processes and best practices, leveraging technology to remove friction and enhance efficiency, and driving a culture of service. Attendees will leave with fresh strategies they can employ to create more satisfied clients, happier employees, create recurring revenue, and drive more profit to their bottom lines.

Finally Putting Service Front and Center

Traditionally, service strategies have taken a back seat at industry conferences, where new products and emerging technology trends consume the vast majority of their agendas. No one will disagree with the notion that service plays a critical role in shaping the client experience, yet the topic of service is still treated as a footnote if it is mentioned at all.

Not anymore. The 1NSIGHT Summit puts an end to this problem by finally gives service the spotlight it deserves. Service experts from across several different industries will share insights that attendees can leverage to create a winning service strategy. Topics will span several critical components of an effective service playbook including:

  • Service Technology: How to leverage the latest technological advances to streamline your service operations and enhance your client experience
  • Service Culture: How to establish a culture-of-service which empowers and encourages your team to go above and beyond for your clients, every time.
  • Service Processes and Best Practices: How to design and implement processes which remove friction from the service process, improving satisfaction for employees and clients alike while driving growth to your bottom line.

“Having attended hundreds of industry events myself, I have seen first-hand how the topic of service is usually treated as an afterthought,” says Joseph Kolchinsky, OneVision’s CEO and Co-Organizer of the 1NSIGHT Summit. “The 1NSIGHT Summit will be the first-ever event designed solely to help integrators and service managers implement effective strategies designed to convert service from their biggest challenge into their biggest opportunity.”

“Our industry evolves rapidly and it’s not just the technology that is developing fast,” said Ted Haeger, Vice President of Education and Support at Control4, who will be keynoting the event. “The projects you do require keen technical acumen, from your team and from the vendors your team depends on. But you also need a service strategy—a plan for how to respond to current customers and keep them happy as you continue to add new customers. We at Control4 are delighted to be support 1NSIGHT as the first industry event helping integrators create modern service strategies.”

Lock In Your Spot Today

Integrators interested in attending the summit can lock in limited early-bird pricing now by visiting 1nsightsummit.com. A discounted room block is available at the Revere Hotel Boston Common, where the summit will be held. This discounted room rate can be locked in by calling 617-482-1800 and referencing the 1NSIGHT Summit.

“We are thrilled to attend this inaugural 1NSIGHT summit,” says Randy Schram, Owner of Smart Home Systems in Bozeman, MT. “We believe that service is the single most important part of our business and is by far the best way to differentiate ourselves from the competition. We are always looking for innovative ways to make our company more efficient, profitable and to make our service truly the best of the best.”

Visit 1nsightsummit.com to learn more and to lock in your spot at this groundbreaking event!

About OneVision Resources
OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, and manage their clients’ home environments seamlessly, but scale rapidly and profitably. OneVision and its growing network of partners support tens of thousands of homes across North America.

For more information, visit www.onevisionresources.com.

Media Contact
For interviews or media tours, please contact Katye (McGregor) Bennett of KMB Communications, Inc. by phoning (425) 328-8640 or emailing katye@kmbcomm.com.

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OneVision Brings RMR to Rep Firms Through New Managed Services Program

OneVision Resources RMR

By selling OneVision’s transformative service platform to their dealers, rep companies can generate recurring monthly revenue (RMR) of their own.

Boston, MA (July 11, 2018) OneVision Resources, provider of the home technology industry’s first and only transformative service platform, has launched an innovative new program that allows manufacturers’ reps to generate recurring monthly revenue (RMR) by providing OneVision’s comprehensive service platform to their dealers.

Like integrators, manufacturers’ reps struggle with decreasing margins on hardware and the challenge of building long-term, sustainable value for their customers. Since its launch, OneVision Resources has given home technology professionals the opportunity to generate RMR in a turnkey manner through the sale of premium service memberships, a process which is fully set up and managed by OneVision’s team of service experts. Now, OneVision’s new program brings the same turnkey recurring monthly revenue opportunity to reps. OneVision’s rep program provides a new compensation model that helps reps empower their dealers to solve the service problem, while also creating an entirely new revenue stream independent of profit margins on equipment.

Participating reps offer OneVision managed services the same way they offer products to their dealers, but continue to earn commissions each month for the service package. In addition to their current model of selling equipment, the program gives reps the opportunity to elevate the ownership experience for consumers in their local market, driving increased demand through repeat business and referrals. The program also empowers reps to help their dealers run more profitable and sustainable businesses while generating RMR for their own firms.

Rep Firms in New England and California Are Already Taking Advantage of OneVision’s New Model
OneVision’s new rep program is launching with two prestigious rep firms already in place:

Dedicated to providing solutions for its dealers and their customers, Plymouth, Mass.-based Jarmac is an ideal fit to help OneVision roll out its new managed services program. Serving New England and upstate New York for more than 30 years, Jarmac provides high-end, high-tech design services along with the highest quality brands for smart home integration. The addition of cloud-based, remote managed services rounds out Jarmac’s offerings, which include design, sales, service, and support.

Multi-award-winning Morris Tait Associates, serving home technology professionals across Southern California, will add OneVision services to its prestigious product lines, providing dealers with an easy way to ensure their customers have a seamless technology experience. Based in Mission Viejo, CA, Morris Tait has been serving the custom integration industry with high-end products since 1963.  

“We are excited to launch this program with two world-class rep firms. The value of the relationships that Peter Dyroff, Bill Grover, and their teams have built over the years with some of the industry’s best integrators is priceless. We are thrilled to work with them to provide their dealers with a turnkey solution to the service problem and to help them build their own RMR book of business,” says Brian Lawlor, Business Development at OneVision Resources.

OneVision Seeks to Expand Rep Program Nationwide
With Jarmac and Morris Tait kicking off the program in their respective regions, OneVision is looking to expand the program with more of the best manufacturers’ rep firms in the custom integration industry. As the initiative expands, it will give dealers across the nation greater access to OneVision’s transformative platform, the industry’s only turnkey and comprehensive solution to the service problem.

Adding OneVision to its offerings gives manufacturers’ reps a mechanism to help their dealers grow their business and provide a higher level of service and support to ensure a seamless technology experience for their customers.

“We are not in the business of simply selling boxes. We want to enable our dealers to run profitable, healthy businesses. That way there will be growth for both the dealer and the manufacturer. The recurring revenue makes it even more interesting from our perspective.” says Bill Grover, President of Morris Tait.

“At Jarmac, we believe deeply in the importance of ensuring our dealers are set up for success with their clients. Partnering with OneVision will help us ensure our dealers have all the tools they need to provide an exceptional service experience, ensuring happy clients and repeat business. It’s a win all around.” Peter Dyroff, President of the Jarmac Group.

OneVision is looking for rep firms who believe a service-based business model can benefit dealers and the industry as a whole. Specifically looking to expand the rep program through the Northeast, Mid-Atlantic, Southeast, Midwest, Southwest, Northwest, Southern U.S., and Northern California, OneVision is excited to hear from experienced rep firms across the U.S.

Manufacturers’ reps are invited to contact OneVision today to get started: http://onevisionresources.com/contact.

About OneVision Resources
OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, and manage their clients’ home environments seamlessly, but scale rapidly and profitably. OneVision and its growing network of partners support more than 35,000 connected homes across North America. For more information, visit www.onevisionresources.com and follow us on Facebook and LinkedIn.

For more information, visit www.onevisionresources.com.

OneVision Adds ​SnapAV ​OvrC Support to its Expanding Service Platform

Home technology professionals can now pair OneVision’s comprehensive service platform with the remote support and management features of SnapAV OvrC support to take their service operations to the next level

Boston, MA (June 2018) OneVision Resources, the leading provider of service and support solutions for home technology professionals (HTPs), announces SnapAV OvrC support, an industry-leading remote systems management (RSM) solution. Combining OneVision’s transformative service platform with the powerful support and management features of OvrC gives HTPs a turnkey solution to the service problem. HTPs using SnapAV OvrC can now join the OneVision platform to transform their service departments into profit centers while simultaneously improving company culture and elevating their client-service experience.

The Growing Challenge of Service
The growing demand for round-the-clock support is taxing today’s HTP like never before. Eroding employee morale, pressuring operating margins, and pulling resources from high-margin projects and important company initiatives, the service problem represents one of the biggest challenges faced by HTPs today. These factors have made the growth of RSM solutions one of the most important trends in the home technology channel. The remote troubleshooting and management features provided by these solutions allow HTPs to lower support costs and an improve their client experience. However, while RSM is a foundational piece of any effective service operation, the technology only reaches its maximum potential when combined with a comprehensive strategy designed to tackle every facet of the service problem. By addressing service in this holistic way, HTPs can convert service from one of their biggest challenges to one of their biggest opportunities, allowing them to differentiate their companies and create new revenue streams through the sale of premium services.  

OneVision and OvrC — an End-to-End Solution
The new partnership between OvrC and OneVision addresses this growing challenge by combining OvrC’s sophisticated troubleshooting and diagnostic tools with OneVision’s industry-leading service platform. Making this partnership possible is OvrC’s new “groups and permissions” feature set which will allow HTPs to grant access to their monitored sites to OneVision’s team of service and support experts. This access enables OneVision to leverage the full feature set of OvrC to monitor and manage client homes on the HTP’s behalf.

In addition to leveraging SnapAV OvrC to provide 24/7 monitoring and support, OneVision’s team of service experts work closely with employees throughout the company to implement a proven service playbook. With OneVision leading the development of the service department, the burden-of-service is removed for HTPs, allowing them to maintain an increased focus on their projects, sales, and other high-level operational initiatives. Combing OneVision and SnapAV OvrC provides HTPs with a path to transformational change, streamlining their service operations and providing a framework to convert new and legacy clients alike into a more profitable service delivery model.

“We know that RSM is a vital part of any effective service strategy and a key component of this industry’s future so we have watched with excitement as SnapAV has continued to invest significantly in OvrC,” says OneVision founder and CEO Joseph Kolchinsky. “We are thrilled to incorporate it into our full suite of solutions and know it will play an important role in helping us transform our partners into the Technology Managers of the future.”

OneVision’s platform tackles the service problem in its entirety with a proven operational playbook, enterprise-class software implementation, RMR marketing and subscription management, and ongoing training for everyone in the company from leadership and sales to projects and service staff. This turnkey strategy removes the burden of service, bolsters company profitability, and enhance the client experience.

“OneVision’s focus on implementing end-to-end service strategies for integrators is a perfect complement to the OvrC platform,” says Kenny Kim, SnapAV’s VP of Connected Products. “Pairing our leading support platform with OneVision’s proven service and RMR strategies is a winning recipe for integrators looking to implement a profitable and sustainable managed services model.”  

Tackle the Service Problem Head-On
Staring on Thursday, June 21, 2018, HTPs using SnapAV OvrC will be able to add OneVision users to their sites. As a OneVision partner, we could not be more excited about this new partnership with OvrC,” says Mark DiPietro, President of SoundVision, LLC. “Combining OneVision’s holistic approach to service and RMR with the OvrC ecosystem is going to have a dramatic impact on our company culture, profitability, and client experience.”

To incorporate your SnapAV OvrC deployments into a proven strategy designed to generate RMR and transform your company’s relationship with service, get in touch today by visiting onevisionresources.com/contact.

About OneVision Resources
OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their client’s home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes.

OneVision Resources Introduces AR-Powered Video Tech​ Support

OneVision offers AR support experience

 

OneVision elevates tech service experience using the latest in video support technology

OneVision Resources, a leading provider of service and support solutions for home technology professionals introduces live-streaming video tech support enhanced by augmented reality. Taking the delivery of remote tech support to the next level, OneVision has integrated this powerful new capability into its comprehensive service platform, improving the service experience for the 35,000+ homes it currently supports.

The addition of AR-powered video support to the OneVision Platform is yet another illustration of the company’s market-leading position when it comes to delivering white-glove, emotionally intelligent, and technically knowledgeable service in a highly-efficient manner. OneVision specialists can now utilize this new tool during service and support events to collaboratively identify, analyze, and resolve issues with smart-home owners using the built-in camera on their iOS or Android mobile devices.

Real-Time View of The System Being Serviced — How OneVision Does It
AR-powered video support supplements the industry-best remote monitoring, management, and troubleshooting practices already employed as part of their 24/7 white-label help-desk. This enables OneVision to provide a level of remote support and service unmatched in the industry, ensuring a positive a technology experience for consumers and a competitive edge for all integrators within the OneVision network.

This enhancement to the OneVision offering gives its technology specialists several advantages. For instance, OneVision specialists will no longer have to rely on a homeowner’s perception or ability to accurately describe a technology issue. Instead, OneVision Specialists will now be able to see actual system status, including status lights and error messages, and can directly experience the issues consumers are facing, which enables faster resolution.

“Smart home technologies have evolved rapidly over a relatively short amount of time. Most consumers are not prepared to properly troubleshoot issues and end up frustrated or worse, giving up on the technology altogether. All too often, they can’t tell service specialists exactly what they are experiencing which leads to frustration and wasted time. With the introduction of this video-support tool, our offering has evolved to not just keep pace but lead the pack when it comes to providing world-class technology management in the home,” says OneVision’s founder and CEO Joseph Kolchinsky.

The Importance of Ensuring Consumers Retain Control — Security Matters
Home and network security and personal privacy is, undoubtedly, a critical consideration when it comes to remote managed services. OneVision’s video-support tool uses a single-use access code that ensures the homeowner maintains control of the call, including when and if to enable a video session with the specialist. The homeowner determines what the specialist can see and has the option to turn off the remote support session at any time. As always, the networking monitoring software and appliances used by OneVision are protected with industry-leading security and encryption protocols.

Elevating the Service Experience — All About the Experience
Adding augmented reality (AR) capabilities to the concept of video support is not just about leveraging the latest tools to drive efficiency.  For OneVision, this powerful technology is being harnessed to deliver an exceptional support experience for consumers. “OneVision’s new AR-powered video support offering makes the service experience more efficient, more effective, and more personalized. This represents the next phase in a rapidly evolving segment of the smart home service industry, where integrators must keep pace with technology to continue exceeding client expectations,” concludes Kolchinsky.

About OneVision
OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes and actively monitor over 5,000 smart home products.  

For more information, visit www.onevisionresources.com.

OneVision Goes On the Road to Share Proven Processes for Delivering a Superior Technology Experience

Logo for OneVision Resources

 

 

 

FOR IMMEDIATE RELEASE

OneVision Goes On the Road to Share Proven Processes for Delivering a Superior Technology Experience

OneVision’s 18 city, 12 event tour addresses common challenges such as avoiding employee burnout and establishing recurring revenue streams by delivering the service today’s consumer demands

 OneVision Resources, leading provider of service and support solutions for home technology professionals (HTPs), is going on the road beginning in March 2018 to share strategies for conquering the service problem. The OneVision team will attend events and visit integrators in 18 U.S. cities, delivering a series of informative seminars and workshops designed to highlight proven strategies HTPs can leverage to deliver a superior client experience, reduce the burden of service on their team, and build a more sustainable and profitable business.

OneVision Emphasizes Education at 18 Events in 10 Cities this Spring
From the OneVision blog to informative sessions at conferences across the country, OneVision has always focused on education. Not only does OneVision’s comprehensive platform empower HTPs with the services, processes, and technologies they need to provide round-the-clock support, but OneVision has developed a comprehensive playbook highlighting exactly how HTPs can convert service from one of their biggest challenges into one of their biggest opportunities.

“Over a year ago, we explored service and RMR on our own. After a year of trying and struggling to get traction, we partnered with OneVision. I only wish we would have made that decision sooner,” said Jimmy Nay of Control Freaks in Hawaii. “They’ve clearly been down many paths and have a firm grasp on what works and what doesn’t when it comes to service and RMR.”

Beginning with the ProSource Summit in March and culminating with the Southern California Technology & Business Summits in May, OneVision’s schedule is jam-packed, with the team traveling coast-to-coast to show technology professionals how to avoid employee burnout and establish recurring revenue streams by delivering the service today’s consumers demand.

“At the core of our platform is a proven operational playbook which contains years of primary experience, research, and study. We use it to transform each one of our partners into effective and profitable service operations. Now, we’re opening the book to share parts of it with the rest of the industry,” says Joseph Kolchinsky, OneVision’s founder and CEO. “We believe that service represents both a massive challenge and an even bigger opportunity for this industry and we are excited to get on the road and share these strategies with HTPs all over the country.”  

Learn the Basics of Superior Support and RMR with OneVision
In OneVision’s series of seminars, to be held at buying group conferences, manufacturer rep summits, and dealer summits from Philadelphia to Southern California, the OneVision team will describe the challenges inherent in marketing, selling, and delivering service as a core part of an HTPs value proposition. OneVision will also highlight the ways their platform can help HTPs address these challenges successfully. Even for HTPs who opt not to use the OneVision platform immediately, these seminars will provide valuable tips HTPs can use to reduce the burden of service on their team, improve company profitability, and enhance the client experience.  

OneVision Resources Spring 2018 Schedule of Events
Browse the schedule of events listed below and make time to attend an event near you.

ProSource Summit — Just completed
March 3 – 6, 2018 (Nashville, TN)

Texas Technology & Business Summit
April 3, 2018 (Houston, TX)
April 5, 2018 (Dallas, TX)

HTSA Spring Conference
April 3 – 5, 2018 (Orlando, FL)

ProSource Spring Meeting
April 16 – 20, 2018 (San Antonio, TX)

Azione Unlimited “Philosophically Phocused” 2018 Spring Conference
April 23 – 25, 2018 (Philadelphia, PA)

Tampa / Sarasota / Fort Myers 1-1 Tour – Visiting Integrators
April 30 – May 1, 2018 (Tampa / Sarasota / Fort Myers, FL)

Florida Technology & Business Summit (CASTLE Summit)
May 1 – 3, 2018 (Ft. Lauderdale / Miami, FL)

Denver 1-1 Tour – Visiting Integrators
May 7, 2018 (Denver, CO)

Origin Acoustics Dealer Summit
April 10-12 (Las Vegas, NV)
May 8-10 (Las Vegas, NV) (Las Vegas, NV)
May 29-31 (Las Vegas, NV) (Las Vegas, NV)

Seattle 1-1 Tour – Visiting Integrators
May 14-15, 2018 (Seattle, WA)

Portland 1-1 Tour – Visiting Integrators
May 16-17, 2018 (Portland, OR)

Southern California Technology & Business Summit
May 22, 2018 (Los Angeles, CA)
May 24, 2018 (Irvine, CA)

Phoenix 1-1 Tour – Visiting Integrators
May 28, 2018 (Phoenix, AZ)

Chicago 1-1 Tour – Visiting Integrators
June 19-20, 2018 (Chicago, IL)

To connect with OneVision at any of our upcoming events, visit: https://onevisionresources.com/national-tour/.

To schedule a service seminar or workshop at your next event, visit: https://onevisionresources.com/contact/

About OneVision Resources
OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes and actively monitor over 5,000 smart home products.

For more information, visit www.onevisionresources.com.

All products, product names, trademarks and registrations mentioned are the property of their respective owners, all rights reserved.

Media Contact
For interviews, please contact Katye (McGregor) Bennett of KMB Communications, Inc. by phoning (425) 328-8640 or emailing katye@kmbcomm.com.

OneVision Adds Domotz to its Expanding Service Platform

Domotz support coming soon to OVR
OneVision Adds Domotz to its Expanding Service Platform

Home technology professionals using Domotz can now leverage OneVision’s comprehensive platform to enhance their client-service experience, improve company culture, and bolster profitability

Boston, MA (January 4, 2018) OneVision Resources, the leading provider of service and support solutions for home technology professionals (HTPs), has partnered with Domotz, a leading remote systems management (RSM) solution. By combining Domotz technology with the OneVision platform, HTPs can immediately offer their clients a turnkey service offering that enhances the client experience, provides work-life balance and drives recurring revenue.

OneVision’s comprehensive platform empowers HTPs, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business.

Fielding more than 2,000 unique support events each month, OneVision is the CI industry’s most experienced service provider, assisting HTPs in delivering the service today’s consumers expect.

OneVision’s scale leads to specific requirements from an RSM provider. OneVision and Domotz collaborated closely to address these unique needs, ensuring a seamless experience for HTPs using Domotz in conjunction with the OneVision platform.

“OneVision solves scalability issues for HTPs interested in streamlining operations and transforming the client experience,” says Clark Roundy, CEO of Domotz. “The combination of Domotz Pro™ technology and OneVision’s service infrastructure offers HTPs an even more powerful platform upon which to build their businesses and enhance their service capabilities.”

“We know that home technology professionals standardize on a single RSM platform to achieve better operational efficiency,” says OneVision CEO Joseph Kolchinsky. “We have long believed that Domotz is an excellent platform and we could not be more excited about the possibilities that our new collaboration with them represents.”

OneVision’s Service Platform Expands Further With Control4’s Acquisition of Ihiji
In addition to OneVision’s active effort to support popular platforms, the recent acquisition of Ihiji by Control4 further expands the company’s ability to help HTPs leverage the RSM platform of their choice. “As Control4’s BakPak and Ihiji unify into a single platform, we’re excited to help a growing number of home technology professionals incorporate their RSM platform of choice into our comprehensive service solution,” says Kolchinsky. “OneVision’s support for existing Ihiji customers will remain unchanged.”

An Evolving Solution to the Service Challenge
With the addition of Domotz compatibility and the acquisition of Ihiji by Control4, OneVision expands to become the industry’s most diverse and capable solution to fully address the service challenge. By combining the company’s industry-leading holistic service platform with a growing number of best-in-class technology solutions, OneVision continues its effort to improve the service experience for HTPs and consumers alike.

“We’ve always been eager to partner with other technology providers, including RSM manufacturers, who provide service and support solutions. And we will continue to look for opportunities to collaborate with other providers in an effort to enhance the service experience and help our partners solve the service challenge,” concludes Kolchinsky.

About OneVision Resources
OneVision Resources OneVision’s comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its growing network of partners support more than 25,000 connected homes across North America.

For more information, visit www.onevisionresources.com.