Publicly available resources address industry-specific concerns with plans of action for client relations, financial stability, employee safety, and more.
BOSTON, MA (March 24, 2020)OneVision Resources, a leading provider of client service and support solutions for home technology professionals, announces the availability of a set of comprehensive, industry-specific resources to help home systems integration firms deal with the Coronavirus pandemic. Home technology professionals, like other businesses, are grappling with how to keep their operations afloat during these uncertain times. Maintaining relations with clients, colleagues, and their own employees; prioritizing time and establishing policies for staff; and mitigating financial hardship are a few of their major concerns. Moreover, integration firms are faced with the challenge of helping their customers live with a sense of normalcy during these unprecedented times by staying productive and engaged. It’s a lot to digest and remediate, and with no concrete answers on which to base decisions.
To help the integration community strategize effectively, OneVision Resources (OneVision) has developed an online “Data Room” full of detailed COVID-19 resources geared specifically for the systems integration business. Available guides address everything from financial preparedness to customer engagement, regional considerations, and more.
“There’s an overwhelming amount of information available about the current business climate, but none that is specifically geared for the home systems industry,” says OneVision Resources’ founder and CEO Joey Kolchinsky. “Dealers are the lifeblood of our industry, so we’ve made it our mission, through industry-geared information, advice, and suggestions shared in the COVID-19 Data Room to help dealers survive and prosper.”
The COVID-19 resources are available now to not only OneVision partners but all integration firms and are divided into three main categories: Client and Contractor Relations, Internal Policies, and Economic/Financial Risk Mitigation Strategies. Focusing on both short- and long-term initiatives, the Data Room will be updated regularly as new information is acquired and analyzed.
“The Coronavirus outbreak is challenging all of us, forcing us to deal with new and unpredictable problems as they arise,” says Todd Jarvis, owner of Sterling Home Technologies. “But thanks to our partnership with OneVision, we are not alone in the fight. Through their leadership and shared resources, we know we’re looking at the situation through a comprehensive framework. We are all in this together, and together we are stronger and better prepared to deal with whatever comes our way.”
As an example, OneVision’s Client-Facing Response plan helps dealers adjust operations and align client, employee, and company objectives while continuing to service the client. “One of the biggest objectives with this plan is to give integration firms detailed steps to protect the well-being of their clients and employees and to position themselves as a valuable resource to clients who now need these services in the home more than ever,” Kolchinsky explains. Some of the recommendations include specific measures for maintaining cleanliness and social distancing at clients’ homes and how to conduct remote appointments.”
The Internal Policies section details the creation of safe, productive working environments. Included are frameworks to classify employee risk, policies to ensure the safety of employees/clients during on-site appointments, and contingency plans should an outbreak occur in their office or the surrounding community.
The Internal Financial Response plan outlines the potential financial impact of the pandemic and steps to protect the short- and long-term success of the business. Dealing with labor shortages and inability to finish projects due to illness, strategies to generate revenue in the economic downturn, and preparing for disruption in the supply chain are thoroughly covered.
Integration firms or individuals who are interested in accessing OneVision’s Coronavirus Resource Book can visit https://www.onevisionresources.com/covid19. Questions regarding the information can be directed to firstname.lastname@example.org.
About OneVision Resources
OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its growing network of partners support more than 25,000 connected homes across North America. For more information, visitwww.onevisionresources.com and follow us LinkedIn.
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Integrators using both platforms can leverage this partnership to enhance their efficiency and create a smoother, more unified brand experience.
Davie, FL and Boston, MA (February 25, 2019) — One Firefly, the leading provider of marketing solutions for integrators, and OneVision, providers of the industry’s first and only comprehensive service and support platform, are pleased to announce a new partnership designed to help integrators boost their customer experience and brand positioning in their local markets.
Website visitors utilizing One Firefly’s award-winning manned live-chat solution (“Lead Concierge”) will now have support and service requests re-routed directly to OneVision’s industry-leading white label 24/7 support team. Additionally, One Firefly and OneVision have combined forces to create a beautiful new support experience web page highlighting the world-class service solutions provided by OneVision partners. Customers utilizing One Firefly’s website and Lead Concierge services along with OneVision’s service solution will immediately realize the benefits of this partnership. Collectively, these new turnkey offerings provide clients with faster access to support as well as a better understanding of the critical role service plays in the client experience.
“We believe deeply in the value of partnering with providers of best-in-class solutions to help us grow and improve our business,” says Jimmy Nay, General Manager at Control Freaks in Hawaii. “Working with One Firefly on our marketing and with OneVision on service allows us to benefit from outside expertise and helps keep our team focused on what we do best. We are excited to see these two providers partner up, providing us with even more tools to make our brand really shine.”
The newly announced collaboration between One Firefly and OneVision represents a major step forward for the industry. By better integrating their services directly, the two companies provide their shared customers with a previously unmatched and improved customer experience.
“OneVision continues to focus on creating an outsized and unfair advantage for our partner integrators,” says Joseph Kolchinsky, CEO and founder of OneVision. “We want them to be the best, by a long shot, so that they thrive in this new world of consumer expectations around service. Given One Firefly’s standing as the industry’s foremost provider of marketing solutions, we see our partnership with them as an exciting step forward for our shared customers.”
“One Firefly’s mission is to provide the most innovative and effective marketing solutions for integrators so that we can help them grow,” says Ron Callis, CEO and founder of One Firefly. “Our partnership with OneVision enables us to improve our mutual customer’s consumer messaging and support experience to help them stand out from their competition.”
About One Firefly One Firefly, LLC is an award-winning marketing agency that caters to technology professionals in the custom integration, security and solar energy markets. One Firefly is headquartered in Davie, Florida with staff located throughout North America and has been operating since 2007. Learn more by visiting https://www.onefirefly.com
About OneVision OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, and manage their clients’ home environments seamlessly, but scale rapidly and profitably. OneVision and its growing network of partners support tens of thousands of homes across North America. For more information, visit www.onevisionresources.com.
To be held in Boston May 28 – May 30 of 2019, the 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.
Boston, MA (January 24, 2019) OneVision Resources announces the 1NSIGHT Summit, a conference designed exclusively to help integrators find success with service. Featuring keynotes and workshops led by experts from across the world of customer service, the 1NSIGHT Summit will be the first industry event to finally give service the spotlight it deserves.
Attendees will unite in Boston, MA for two days of networking, sharing, and discovery. Topics will include service processes and best practices, leveraging technology to remove friction and enhance efficiency, and driving a culture of service. Attendees will leave with fresh strategies they can employ to create more satisfied clients, happier employees, create recurring revenue, and drive more profit to their bottom lines.
Finally Putting Service Front and Center
Traditionally, service strategies have taken a back seat at industry conferences, where new products and emerging technology trends consume the vast majority of their agendas. No one will disagree with the notion that service plays a critical role in shaping the client experience, yet the topic of service is still treated as a footnote if it is mentioned at all.
Not anymore. The 1NSIGHT Summit puts an end to this problem by finally gives service the spotlight it deserves. Service experts from across several different industries will share insights that attendees can leverage to create a winning service strategy. Topics will span several critical components of an effective service playbook including:
Service Technology: How to leverage the latest technological advances to streamline your service operations and enhance your client experience
Service Culture: How toestablish a culture-of-service which empowers and encourages your team to go above and beyond for your clients, every time.
Service Processes and Best Practices: How to design and implement processes which remove friction from the service process, improving satisfaction for employees and clients alike while driving growth to your bottom line.
“Having attended hundreds of industry events myself, I have seen first-hand how the topic of service is usually treated as an afterthought,” says Joseph Kolchinsky, OneVision’s CEO and Co-Organizer of the 1NSIGHT Summit. “The 1NSIGHT Summit will be the first-ever event designed solely to help integrators and service managers implement effective strategies designed to convert service from their biggest challenge into their biggest opportunity.”
“Our industry evolves rapidly and it’s not just the technology that is developing fast,” said Ted Haeger, Vice President of Education and Support at Control4, who will be keynoting the event. “The projects you do require keen technical acumen, from your team and from the vendors your team depends on. But you also need a service strategy—a plan for how to respond to current customers and keep them happy as you continue to add new customers. We at Control4 are delighted to be support 1NSIGHT as the first industry event helping integrators create modern service strategies.”
Lock In Your Spot Today
Integrators interested in attending the summit can lock in limited early-bird pricing now by visiting 1nsightsummit.com. A discounted room block is available at the Revere Hotel Boston Common, where the summit will be held. This discounted room rate can be locked in by calling 617-482-1800 and referencing the 1NSIGHT Summit.
“We are thrilled to attend this inaugural 1NSIGHT summit,” says Randy Schram, Owner of Smart Home Systems in Bozeman, MT. “We believe that service is the single most important part of our business and is by far the best way to differentiate ourselves from the competition. We are always looking for innovative ways to make our company more efficient, profitable and to make our service truly the best of the best.”
Visit 1nsightsummit.com to learn more and to lock in your spot at this groundbreaking event!
About OneVision Resources OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, and manage their clients’ home environments seamlessly, but scale rapidly and profitably. OneVision and its growing network of partners support tens of thousands of homes across North America.
By selling OneVision’s transformative service platform to their dealers, rep companies can generate recurring monthly revenue (RMR) of their own. Boston, MA (July 11, 2018) OneVision Resources, provider of the home technology industry’s first and only transformative service platform, has launched an innovative new program that allows manufacturers’ reps to generate recurring monthly revenue (RMR) by providing OneVision’s comprehensive service platform to their dealers. Like integrators, manufacturers’ reps struggle with decreasing margins on hardware and the challenge of building long-term, sustainable value for their customers. Since its launch, OneVision Resources has given home technology professionals the opportunity to generate RMR in a turnkey manner through the sale of premium service memberships, a process which is fully set up and managed by OneVision’s team of service experts. Now, OneVision’s new program brings the same turnkey recurring monthly revenue opportunity to reps. OneVision’s rep program provides a new compensation model that helps reps empower their dealers to solve the service problem, while also creating an entirely new revenue stream independent of profit margins on equipment.
Participating reps offer OneVision managed services the same way they offer products to their dealers, but continue to earn commissions each month for the service package. In addition to their current model of selling equipment, the program gives reps the opportunity to elevate the ownership experience for consumers in their local market, driving increased demand through repeat business and referrals. The program also empowers reps to help their dealers run more profitable and sustainable businesses while generating RMR for their own firms. Rep Firms in New England and California Are Already Taking Advantage of OneVision’s New Model OneVision’s new rep program is launching with two prestigious rep firms already in place:
Dedicated to providing solutions for its dealers and their customers, Plymouth, Mass.-based Jarmac is an ideal fit to help OneVision roll out its new managed services program. Serving New England and upstate New York for more than 30 years, Jarmac provides high-end, high-tech design services along with the highest quality brands for smart home integration. The addition of cloud-based, remote managed services rounds out Jarmac’s offerings, which include design, sales, service, and support. Multi-award-winning Morris Tait Associates, serving home technology professionals across Southern California, will add OneVision services to its prestigious product lines, providing dealers with an easy way to ensure their customers have a seamless technology experience. Based in Mission Viejo, CA, Morris Tait has been serving the custom integration industry with high-end products since 1963. “We are excited to launch this program with two world-class rep firms. The value of the relationships that Peter Dyroff, Bill Grover, and their teams have built over the years with some of the industry’s best integrators is priceless. We are thrilled to work with them to provide their dealers with a turnkey solution to the service problem and to help them build their own RMR book of business,” says Brian Lawlor, Business Development at OneVision Resources. OneVision Seeks to Expand Rep Program Nationwide With Jarmac and Morris Tait kicking off the program in their respective regions, OneVision is looking to expand the program with more of the best manufacturers’ rep firms in the custom integration industry. As the initiative expands, it will give dealers across the nation greater access to OneVision’s transformative platform, the industry’s only turnkey and comprehensive solution to the service problem. Adding OneVision to its offerings gives manufacturers’ reps a mechanism to help their dealers grow their business and provide a higher level of service and support to ensure a seamless technology experience for their customers. “We are not in the business of simply selling boxes. We want to enable our dealers to run profitable, healthy businesses. That way there will be growth for both the dealer and the manufacturer. The recurring revenue makes it even more interesting from our perspective.” says Bill Grover, President of Morris Tait.
“At Jarmac, we believe deeply in the importance of ensuring our dealers are set up for success with their clients. Partnering with OneVision will help us ensure our dealers have all the tools they need to provide an exceptional service experience, ensuring happy clients and repeat business. It’s a win all around.” Peter Dyroff, President of the Jarmac Group. OneVision is looking for rep firms who believe a service-based business model can benefit dealers and the industry as a whole. Specifically looking to expand the rep program through the Northeast, Mid-Atlantic, Southeast, Midwest, Southwest, Northwest, Southern U.S., and Northern California, OneVision is excited to hear from experienced rep firms across the U.S. Manufacturers’ reps are invited to contact OneVision today to get started: http://onevisionresources.com/contact. About OneVision Resources OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, and manage their clients’ home environments seamlessly, but scale rapidly and profitably. OneVision and its growing network of partners support more than 35,000 connected homes across North America. For more information, visit www.onevisionresources.com and follow us on Facebook and LinkedIn. For more information, visit www.onevisionresources.com.
Home technology professionals can now pair OneVision’s comprehensive service platform with the remote support and management features of SnapAV OvrC support to take their service operations to the next level
Boston, MA (June 2018) OneVision Resources, the leading provider of service and support solutions for home technology professionals (HTPs), announces SnapAV OvrC support, an industry-leading remote systems management (RSM) solution. Combining OneVision’s transformative service platform with the powerful support and management features of OvrC gives HTPs a turnkey solution to the service problem. HTPs using SnapAV OvrC can now join the OneVision platform to transform their service departments into profit centers while simultaneously improving company culture and elevating their client-service experience.
The Growing Challenge of Service The growing demand for round-the-clock support is taxing today’s HTP like never before. Eroding employee morale, pressuring operating margins, and pulling resources from high-margin projects and important company initiatives, the service problem represents one of the biggest challenges faced by HTPs today. These factors have made the growth of RSM solutions one of the most important trends in the home technology channel. The remote troubleshooting and management features provided by these solutions allow HTPs to lower support costs and an improve their client experience. However, while RSM is a foundational piece of any effective service operation, the technology only reaches its maximum potential when combined with a comprehensive strategy designed to tackle every facet of the service problem. By addressing service in this holistic way, HTPs can convert service from one of their biggest challenges to one of their biggest opportunities, allowing them to differentiate their companies and create new revenue streams through the sale of premium services.
OneVision and OvrC — an End-to-End Solution The new partnership between OvrC and OneVision addresses this growing challenge by combining OvrC’s sophisticated troubleshooting and diagnostic tools with OneVision’s industry-leading service platform. Making this partnership possible is OvrC’s new “groups and permissions” feature set which will allow HTPs to grant access to their monitored sites to OneVision’s team of service and support experts. This access enables OneVision to leverage the full feature set of OvrC to monitor and manage client homes on the HTP’s behalf.
In addition to leveraging SnapAV OvrC to provide 24/7 monitoring and support, OneVision’s team of service experts work closely with employees throughout the company to implement a proven service playbook. With OneVision leading the development of the service department, the burden-of-service is removed for HTPs, allowing them to maintain an increased focus on their projects, sales, and other high-level operational initiatives. Combing OneVision and SnapAV OvrC provides HTPs with a path to transformational change, streamlining their service operations and providing a framework to convert new and legacy clients alike into a more profitable service delivery model.
“We know that RSM is a vital part of any effective service strategy and a key component of this industry’s future so we have watched with excitement as SnapAV has continued to invest significantly in OvrC,” says OneVision founder and CEO Joseph Kolchinsky. “We are thrilled to incorporate it into our full suite of solutions and know it will play an important role in helping us transform our partners into the Technology Managers of the future.”
OneVision’s platform tackles the service problem in its entirety with a proven operational playbook, enterprise-class software implementation, RMR marketing and subscription management, and ongoing training for everyone in the company from leadership and sales to projects and service staff. This turnkey strategy removes the burden of service, bolsters company profitability, and enhance the client experience.
“OneVision’s focus on implementing end-to-end service strategies for integrators is a perfect complement to the OvrC platform,” says Kenny Kim, SnapAV’s VP of Connected Products. “Pairing our leading support platform with OneVision’s proven service and RMR strategies is a winning recipe for integrators looking to implement a profitable and sustainable managed services model.”
Tackle the Service Problem Head-On Staring on Thursday, June 21, 2018, HTPs using SnapAV OvrC will be able to add OneVision users to their sites. “As a OneVision partner, we could not be more excited about this new partnership with OvrC,” says Mark DiPietro, President of SoundVision, LLC. “Combining OneVision’s holistic approach to service and RMR with the OvrC ecosystem is going to have a dramatic impact on our company culture, profitability, and client experience.”
To incorporate your SnapAV OvrC deployments into a proven strategy designed to generate RMR and transform your company’s relationship with service, get in touch today by visitingonevisionresources.com/contact.
About OneVision Resources OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their client’s home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes.
OneVision elevates tech service experience using the latest in video support technology
OneVision Resources, a leading provider of service and support solutions for home technology professionals introduces live-streaming video tech support enhanced by augmented reality. Taking the delivery of remote tech support to the next level, OneVision has integrated this powerful new capability into its comprehensive service platform, improving the service experience for the 35,000+ homes it currently supports.
The addition of AR-powered video support to the OneVision Platform is yet another illustration of the company’s market-leading position when it comes to delivering white-glove, emotionally intelligent, and technically knowledgeable service in a highly-efficient manner. OneVision specialists can now utilize this new tool during service and support events to collaboratively identify, analyze, and resolve issues with smart-home owners using the built-in camera on their iOS or Android mobile devices.
Real-Time View of The System Being Serviced — How OneVision Does It AR-powered video support supplements the industry-best remote monitoring, management, and troubleshooting practices already employed as part of their 24/7 white-label help-desk. This enables OneVision to provide a level of remote support and service unmatched in the industry, ensuring a positive a technology experience for consumers and a competitive edge for all integrators within the OneVision network.
This enhancement to the OneVision offering gives its technology specialists several advantages. For instance, OneVision specialists will no longer have to rely on a homeowner’s perception or ability to accurately describe a technology issue. Instead, OneVision Specialists will now be able to see actual system status, including status lights and error messages, and can directly experience the issues consumers are facing, which enables faster resolution.
“Smart home technologies have evolved rapidly over a relatively short amount of time. Most consumers are not prepared to properly troubleshoot issues and end up frustrated or worse, giving up on the technology altogether. All too often, they can’t tell service specialists exactly what they are experiencing which leads to frustration and wasted time. With the introduction of this video-support tool, our offering has evolved to not just keep pace but lead the pack when it comes to providing world-class technology management in the home,” says OneVision’s founder and CEO Joseph Kolchinsky.
The Importance of Ensuring Consumers Retain Control — Security Matters Home and network security and personal privacy is, undoubtedly, a critical consideration when it comes to remote managed services. OneVision’s video-support tool uses a single-use access code that ensures the homeowner maintains control of the call, including when and if to enable a video session with the specialist. The homeowner determines what the specialist can see and has the option to turn off the remote support session at any time. As always, the networking monitoring software and appliances used by OneVision are protected with industry-leading security and encryption protocols.
Elevating the Service Experience — All About the Experience Adding augmented reality (AR) capabilities to the concept of video support is not just about leveraging the latest tools to drive efficiency. For OneVision, this powerful technology is being harnessed to deliver an exceptional support experience for consumers. “OneVision’s new AR-powered video support offering makes the service experience more efficient, more effective, and more personalized. This represents the next phase in a rapidly evolving segment of the smart home service industry, where integrators must keep pace with technology to continue exceeding client expectations,” concludes Kolchinsky.
About OneVision OneVision Resources empowers home technology professionals, giving them the technology platform, services, and processes they need to simplify home technology management and deliver exceptional service to their clients. OneVision’s comprehensive platform combines the latest in service technology with a world-class remote support team, allowing them to not only remotely monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its 40+ partners support more than 35,000 connected homes and actively monitor over 5,000 smart home products.